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gateway solo laptop restarts instead of shurdown

Posted on 2004-04-21
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Last Modified: 2013-12-29
I have a customer with a Gateway laptop that I recently cleaned for viruses and spyware. Now when she tries to shutdown her 98 os, it goes down and back through post and restarts windows. How can I get it to shutdown and power off?
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Question by:JohnsPC
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LVL 6

Expert Comment

by:caza13
ID: 10882883
Q.  When shutting-down Windows 98 or Windows 98 Second Edition it restarts instead of shutting-down.

A.  Disable fast shutdown...

Win 98

Start, Programs, Accessories, System Tools, System Information, Tools, menu, System Configuration Utility, General tab, Advanced, Check Disable Fast Shutdown check box, OK, OK, Yes when prompted to restart.

http://www.duxcw.com/faq/win/restarts.htm
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blue_zee earned 250 total points
ID: 10882902
Problems Shutting Down Windows 98 Second Edition
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q238096&GSSNB=1
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LVL 29

Expert Comment

by:blue_zee
ID: 10882926

WINDOWS SHUTDOWN & RESTART CENTER
TROUBLESHOOTING in 15 STEPS
http://aumha.org/win4/a/shutdown.htm
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Expert Comment

by:blue_zee
ID: 10894717

:)
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