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gateway solo laptop restarts instead of shurdown

I have a customer with a Gateway laptop that I recently cleaned for viruses and spyware. Now when she tries to shutdown her 98 os, it goes down and back through post and restarts windows. How can I get it to shutdown and power off?
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JohnsPC
Asked:
JohnsPC
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1 Solution
 
caza13Commented:
Q.  When shutting-down Windows 98 or Windows 98 Second Edition it restarts instead of shutting-down.

A.  Disable fast shutdown...

Win 98

Start, Programs, Accessories, System Tools, System Information, Tools, menu, System Configuration Utility, General tab, Advanced, Check Disable Fast Shutdown check box, OK, OK, Yes when prompted to restart.

http://www.duxcw.com/faq/win/restarts.htm
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blue_zeeCommented:
Problems Shutting Down Windows 98 Second Edition
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q238096&GSSNB=1
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blue_zeeCommented:

WINDOWS SHUTDOWN & RESTART CENTER
TROUBLESHOOTING in 15 STEPS
http://aumha.org/win4/a/shutdown.htm
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blue_zeeCommented:

:)
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