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trouble with a windows 2000 pc cd rom and msn 6.1 upgrade

Posted on 2004-04-21
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Last Modified: 2010-04-13
A user bought there pc in today with following problem

They installed msn 6.1 and after that any cd rom used in the pc would not run or be detected.
They un-installed msn to see if the issue would be solved, but it did not.  
They bought it in and as a fix i unistalled the cd rom and re-installed it in device manager.
The cd's that did not work in the pc were tested on pc's here and they wokred fine. I tried some cd's that we have here on the pc and they worked fined.
What i did was to create copies of the cd's that has the users course work on.
All fine untill 10 minutes ago when i got a call from the user how installed msn 6.1 again. Now the copy cd's are not being detected.
Also any cd not ever used in the pc works but not any that have been play on the pc int he past!
surely the pc does not keeep a track or cache of cd's used.
any ideas?
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Question by:exdos
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6 Comments
 
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by:SysExpert
ID: 10882196
It may be a problem with Dirgital Rights management ( DRM ).

Have you checked the MS Knowledgebase for known issues ?

I hope this helps !

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Expert Comment

by:RevelationCS
ID: 10892916
tell them not to install MSN 6.1 ;)

I would do what sysexpert recommended with checking the KB for any known issues with MSN 6.1....
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by:RevelationCS
ID: 12324256
As we received no response from the author and no specific KB article was posted that the question be PAQd/No Refund
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