Messages disappeared in personal PST file...
Posted on 2004-04-21
We are using Outlook 2000 w/ SP3 (126.96.36.19927) on a Win2K Pro desktop and we connect to a corporate Exchange server. When I setup email for my users, I setup the Exchange settings for their regular Inbox, and then I add the "Personal Folders" service, and setup the personal PST file on their local hard drive, since the Corporate policy is to delete msgs from their Exchange Inbox that are 30 days or older.
So I setup this personal folder on the user's local C: drive, and setup a rule to copy each msg to their personal Inbox folder as it arrives. This generally works great. However, our Plant Manager (figures it's gotta be the big boss) alerted me today that his personal Inbox was empty. He says he hasn't deleted anything, or changed anything. These were his msgs from the past 6 months. His level of knowledge is at basic user level, so he wouldn't know how to get into the setup and really change anything major.
I looked at the file, it is 143mb. But when I open it (from any machine) and add it to Outlook (File/Open/Personal Folders File) it shows an empty inbox. No msgs at all. I have tried SCANPST, which just reports no problem and exits.
I even tried the demo of Easy Recovery Pro, and the "fixed" file is still empty. His Exchange Inbox is fine, and his email seems to work fine.
I also opened the file in Outlook and Compacted the database. Then the file size goes down to 45k.
I also viewed the file in Hex Workshop, and it appears to have data, that is, it is not blank data, anyway.
Any suggestions? My Plant Mgr wants to kill someone now, and I am hoping it's not me....