Solved

Windows Error when install Internet Security 2004

Posted on 2004-04-21
9
522 Views
Last Modified: 2013-11-16
Dear all,
 
  I am trying to install Internet Security 2004 into my computer, however, once I click the setup.exe (actually it is SymSetup.exe, I also try on the setup windows when I put the CD in) An error pops up immediately, with following message (not exact as I am not using English windows)

          " There is a problem on Setup, must be closed, sorry

            If your work not finished yet, they may lost

            Please report this to Microsoft... etc "

  I am using MS Windows XP Professional Version 2002, I also installed Norton AntiVirus 2002

  I also tried install it into my mother's computer, it works fine, her computer has almost same config as mine (same OS, with Norton Antivirus 2002... etc)

  Can anyone kindly help?
0
Comment
Question by:bezier98
  • 5
  • 3
9 Comments
 
LVL 49

Expert Comment

by:sunray_2003
Comment Utility
Hi bezier98,
>  There is a problem on Setup, must be closed, sorry

Close all applications and then try installing the software.

Are you logged in as admin ?

Check for virus and spyware in the system and then install it

Is there any other issue in the machine apart from installing this software. Try system restore (go back few days ) and then try installing the software .

Post back

Thanks
0
 

Author Comment

by:bezier98
Comment Utility
Sunray,

  Thanks, I will try to close all application and try.

  BTW, just for you info, yes I logged in as admin, and there is no other issue in the machine apart from installing this software, actually same thing happen a few weeks before when I first install this software. f(-_-;;;

Bezier98
0
 
LVL 49

Expert Comment

by:sunray_2003
Comment Utility
0
 
LVL 12

Expert Comment

by:aindelicato
Comment Utility
Your Windows installer may be corrupt.

Try using System File Checker ...

START --> RUN -->  SFC /SCANNOW <enter>

then run Windows Update...

Now try to install.

--D
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 49

Expert Comment

by:sunray_2003
Comment Utility
Also check this  http://www.mvps.org/sramesh2k/exefile.htm

not sure if specifi exe file not able to be executed or all.  Try the suggestion given here
0
 

Author Comment

by:bezier98
Comment Utility
Amm.... I tried all of above, and unfortunately the error still there :-(

BTW, the error report that Windows try to send back to Microsoft is as follow

Exception Information
Code 0xc0000005          Flags: 0x00000000
Record: 0x00000000000000000000          Address: 0x00000000000048ald0

System information
Windows NT 5.1 Build 2600
....

Module 1
SymSetup.exe
Image Base: 0x004000000    Image Size: 0x001a90000
Checksum: 0x001b5c99
....

Don't know if this information helpful...

Anyway thanks for all you guys' help :-)
0
 
LVL 49

Accepted Solution

by:
sunray_2003 earned 500 total points
Comment Utility
so you are able to do other functions in the pc including installing other softwares but having issue only with norton , is it ?

have you tried removing norton anti virus 2002 and checked if you would be able to install. eventhough with 2002 it works in another machine, the norton in this machine might be bad.
Try that and post back. Make sure to manually uninstall norton and completely remove all registry entries involved with the norton 2002.

0
 

Author Comment

by:bezier98
Comment Utility
It finally work!

I removed the 2002, and a few other programs that I am not using, perform framentation of my harddisk... etc. and it finally works.

Thanks everybody for helping.

Bezier98
0
 
LVL 49

Expert Comment

by:sunray_2003
Comment Utility
Great it worked for you
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Article by: btan
Provide an easy one stop to quickly get the relevant information on common asked question on Ransomware in Expert Exchange.
Even if you have implemented a Mobile Device Management solution company wide, it is a good idea to make sure you are taking into account all of the major risks to your electronic protected health information (ePHI).
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now