Solved

How to show the attachment when you print

Posted on 2004-04-22
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Last Modified: 2010-04-08
I would like to show the attachemnt files on every e-mail I print. I'm using outlook 2003.

Thanks
jdff
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Question by:jdff
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Author Comment

by:jdff
ID: 10890327
I mean a list of the files that is attach to the e-mail.

Thanks
jdff
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LVL 13

Expert Comment

by:Mob-bom
ID: 10890386
SYMPTOMS
When you print an e-mail message that is formatted in HTML and that has an attachment, the icon that represents the attachment does not appear in the printed message.
WORKAROUND
To work around this behavior, change the format of the message to either plain text or Rich Text Format before you print the message. To change the format of a received message:
Open the message.
On the Format menu, click either Plain Text or Rich Text.

If the message is in HTML format, you must first click Edit message on the Edit menu.
 
STATUS
This behavior is by design.

The information in this article applies to:
Microsoft Office Outlook 2003
Microsoft Outlook 2002
Microsoft Exchange 2000 Server
Microsoft Outlook 2000
Last Reviewed:      3/29/2004 (3.0)       
Keywords:      kbprb KB821840      


http://support.microsoft.com/default.aspx?scid=kb;en-us;821840&Product=out2K
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Author Comment

by:jdff
ID: 10890579
Well, I don't really want to print the icon, cause if the file names is biger than 20 caracters it will break the files name, so basicaly I want it to show as a line. Is there a way to do it?

Thanks
jdff
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LVL 13

Accepted Solution

by:
Mob-bom earned 500 total points
ID: 10890741
No, the only workaround is to print with the icon using the steps noted.  You may find something somewhere using an export function etc etc and print outside of outlook like you want, but within outlook, you can't. Its by design.
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Expert Comment

by:pieraldi
ID: 11764475
I found this to help.

1)      Make sure they are not using the WORD as editor for email (This changes the menu options and complicates end user support)
2)      “forward” the message and use the tip listed above.  (Open the message. On the Format menu, click either Plain Text or Rich Text.)
3)      Close the email “forward”

This will print the Icons and the list.  IT is a PAIN!  But it meets the end user objective.  And it works on every email.
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