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Exhange incoming pop mail being redirected to administrator sometimes, but mostly gets directed correctly to user OK, nothing wrong with address details!

Posted on 2004-04-22
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Last Modified: 2012-05-04
New installation of 2003 server all relevant updates carried out. Exchange configured to download mail from mail server using pop connector. Sometimes (and this happens randomly) a users email (usually only 1 email) will get redirected to the administrator which is set as the account for non existant email addresses. Therefore this is what you would expect if the email address is incorrect, however, there is nothing wrong with the email address details. This is happening randomly for various users. Any help would be appreciated.
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Question by:MJDSystems
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17 Comments
 
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Expert Comment

by:GearyTech
ID: 10895883
Same problem here. Nothing wrong with inbound addresses. Happening on SBS2003.
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Author Comment

by:MJDSystems
ID: 10896999
Yes same as me the installation I've got the fault on is SBS2003.
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Expert Comment

by:GearyTech
ID: 10898993
Ok, I did some more digging now that I know I'm not crazy, and came up with an Exchange Store Rollup Patch from Apr 19, 2004 that fixes a bunch of things...

http://support.microsoft.com/?kbid=838236

I didn't see anything specific about your (my) problem, but I just scanned the fixes, didn't read in detail... anyways, recognized other problems we're having at a few sites and am going to get busy installing it...

Good luck.
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Author Comment

by:MJDSystems
ID: 10980561
I've applied the patch you spoke about, the fault is still apparent, I'm considering contacting microsoft next unless anyone else has got any suggestions?
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Author Comment

by:MJDSystems
ID: 11139317
Update to this problem, I've monitored the emails being re-directed and they seem to be mainly bulk emails or read receipts, could this have a bearing on the problem?
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Expert Comment

by:GearyTech
ID: 11158388
I've asked people who have sent me email that end up in the Administrator's mailbox, and got a variety of answers (single recipient, with or without read receipts, with or without attachments) ... doesn't seem to be a pattern.

I now have 6 installations acting this way.

BTW, the patch did nothing for me either.
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Expert Comment

by:GearyTech
ID: 11158429
Just noticed... Exchange 2003 SP1 has been released... don't know if it will fix our problems... but it's here:

http://www.microsoft.com/downloads/details.aspx?FamilyId=42656083-784D-4E7E-B032-2CB6433BEC00&displaylang=en

... downloading it now.
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Author Comment

by:MJDSystems
ID: 11159393
I'm also downloading it and will apply it this weekend. I'll post the results.
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Expert Comment

by:GearyTech
ID: 11331138
There is a new POP patch on the SBS update site which I applied 2 days ago to 2 sites. So far so good. I have had a couple of the people who I was having trouble with email me and their messages were delivered correctly.... I'm hoping this fixes the problem...

The patch is here: http://www.microsoft.com/downloads/details.aspx?FamilyID=7b1ff109-092e-4418-aa37-a53af7b8f6fc&DisplayLang=en

good luck...
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Author Comment

by:MJDSystems
ID: 11336947
I tried the SP no improvement.  I'll try this patch on the weekend if it works all the point are yours GearyTech as far as I'm concerned .
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Expert Comment

by:amayhew
ID: 11529116
here is what i would do if i were you contact microsoft to fix there sbs pop3 connector and untill they do disable it and setup a third party pop3 connector such as this one

http://www.popcon.de/popcon.htm

heres the one i use its stable as all getout

i use it on 2003 standard exchange2003
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Author Comment

by:MJDSystems
ID: 11570751
tried the pop connector patch and the problem is still apparent, back to the drawing board.  amayhew, thanks for your suggestion, but this actually defeats the object of installing SBS if a third party pop connector software is then installed. I'll put this one to microsoft and see what they come up with. GearyTech, are your problem systems definitely fixed? if so I'd be interested to check all the actions you have taken, I may have a different config to you, or, may have missed something.
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Expert Comment

by:amayhew
ID: 11570886
i dont think it defeats the purpose

its just a simple workaround for now
untill microsoft can fix there product


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Expert Comment

by:GearyTech
ID: 11751952
MJD,

I have been able to minimize the effect of the problem at one site by defining some rules within the POP connector... that is to say, I have specifically stated that if the To or CC field contains the name of the recipient (first name, first name last name, Alias) then redirect it to the user's mailbox. This has solved the problem in one case.

In another case, I changed the ISP to one that gives us a static IP and got rid of the POP connector all together.

In yet another case (the customer is on cable), I put the CName of the ISP's modem into the MX record and forward all email to that CName, therefore bypassing the POP connector. This fixes the problem of having only a dynamic IP from this ISP.

And, in yet one more case, I created a DNS alias for the customer and forwarded that alias via the MX record. In this case, and the one above, I had to get a 3rd party backup MX record in the event the ISP went down, or in the event the DNS alias didn't catch up fast enough to catch mail.

Things are better... good luck with yours!
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