Firefox printing as non-admin

Posted on 2004-04-22
Last Modified: 2012-06-21
I installed Firefox on a user machine (I had to install using hte Run As command and an Admin account) and the install worked.

But now when the user tries to print we get a unknown printer exception error

Anyone seen this before?

We need to install firefox (or I may try mozilla) because we have a report that needs to use the shrink to fit page option since it is a really wide report and even landscape doesn't quite cut it by itself.

Question by:mrichmon
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LVL 27

Expert Comment

by:Asta Cu
ID: 10900391
No idea what your Operating System and environment is or which Versions you're running, so can only guess.  There are many reported problems printing and some are the result of Virus/malware intrusions, and so on.  Please look at these basic google results on the many "possibilities" and problems.  Mozilla Firefox, which version?  What Operating System and version?  Any error messages cited in the logs?  Is this a Network Printer and if so, is it the Default?  Have you tried using the File and Print Preview first to check settings options?  Check your Printer configurations and options as well to see if you can reduce the output on a page level, OR perhaps you have other software installed where you can migrate the data and configure the page as an image file and reduce it that way, etc.

More here on Firefox, including release notes and many resource links for you


LVL 27

Expert Comment

by:Asta Cu
ID: 10900420
Brief synopsis, to minimize confusing on Mozilla/Firefox/Firebird....
Firefox - The Browser, Reloaded
 Firefox is a free, open-source and cross-platform web browser for Windows, Linux, MacOS X and other operating systems. It is small, fast and easy to use, and offers many advantages over other web browsers, such as the tabbed browsing and the ability to block pop-up windows. Read the full feature list or download Firefox 0.8 now.

Find out why people everywhere are switching to Firefox. Be sure not to miss the great Introduction to Firefox.

Latest News
Mozilla Firebird renamed to Firefox
The standalone Mozilla Firebird browser has been renamed to Firefox and received an upgrade to version 0.8. This latest release features a new download manager, bookmarks enhancements, better support for extensions and several thousand other improvements. Windows users can benefit from a new installer, while Mac OS X users will enjoy the new Aqua-style theme, Kevin Gerich and Stephen Horlander's Pinstripe.

Firefox is the browser's third name. The last name, Firebird, drew strong objections from the Firebird database community when it was announced in April. The database community's supporters and commercial backers waged a high-profile campaign against and affiliated parties until announced that Firebird would only be used as a codename. The new Firefox moniker is intended to be used as a permanent product name and a strong brand identity will be built around it. The new name was chosen after extensive international trademark searches and consultations with lawyers. The process of registering Firefox as a trademark with the United States Patent and Trademark Office began in December last year.

Firefox 0.8 can be downloaded from the Firefox product page or direct from the Firefox 0.8 directory on Check out the Firefox 0.8 Release Notes for more information.

More from that source:

Mozilla link

If using IE or WIndows OS, be sure WIndowsUpdate is current.
LVL 27

Expert Comment

by:Asta Cu
ID: 10900428
Verify Printer drivers and check of updates or related Printer software that "may" need updates.

Off to work, good luck.
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Author Comment

ID: 10900609
Sorry - should have mentioned win 2K with all of the updates.  FireFox 0.8
Nothing in the error logs - and just the generic "unknown printer exception" and nothing I could find on Google (I did search there first) which is why I posted.

Turns out that FireFox wanted me to log off as user then back in as admin and then back in as the user and then the printing worked fine.

I guess it just has problems installing with the "Run As" command - but I hadn't wanted to kick the user out at that point....

Since I solved this myself I'll request this question be PAQ.
LVL 27

Expert Comment

by:Asta Cu
ID: 10900651
Sounds good to me. (refund and PAQ)
":0) Asta

Accepted Solution

Lunchy earned 0 total points
ID: 10901422
Closed, 500 points refunded.
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