Solved

memory errors

Posted on 2004-04-23
15
14,654 Views
Last Modified: 2008-02-20
I keep getting memory errors on my new computer.  The first ones were when I was shutting down & it was an application error reading:  The instuction 0x77lclc94 reference memory at "0x00000008".  The memory could not be read.  Click ok to terminate the program.  Now I have had other errors that tell me windows is shutting down to prevent damage to my computer & gives me an error report to send to Microsoft.  These reports on in a dmp file but I cannot open them to see what they are.  Should I be concerned?
0
Comment
Question by:lila1160
15 Comments
 

Author Comment

by:lila1160
Comment Utility
Forgot to add that Dr. Watson doesn't have any of these errors.
0
 
LVL 32

Assisted Solution

by:Luc Franken
Luc Franken earned 100 total points
Comment Utility
Hi lila1160,

I suggest you to first check your memmory for errors: http://www.memtest86.com
Second, try opening the dumpfile:
How to Gather Information After a Memory Dump in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314084

The BugCheckCode is the most interesting, take a look at http://www.aumha.org/win5/kbestop.htm for possible solution.

Greetings,

LucF
0
 
LVL 4

Assisted Solution

by:scorpiia
scorpiia earned 100 total points
Comment Utility
Please perform Test in clean boot mode and Safe Mode to check if this was caused by software conflicts.

Clean Boot:

------------
1. Click Start, click Run, type "msconfig" (without the quotation marks) in the Open box, and then click OK.
 
2. On the Startup tab, click "disable all", and then click services tab, first check the option "hide all Microsoft services", and then click "disable all".
 
3. Click OK, and then click Restart to restart your computer.
-------------

Safe Mode:

-------------

1. Restart the computer.
 2. Keep pressing the F8 key until the Windows Startup menu appears.
 3. Choose Safe Mode, and press Enter.
 4. Run the computer in Safe Mode for some time to see if the issue still exists.
---------------------
0
 
LVL 8

Expert Comment

by:Huseyin1
Comment Utility
call the people you bought the machine from and get them to fix it, it's under warranty is'nt it?

H
0
 
LVL 69

Assisted Solution

by:Merete
Merete earned 300 total points
Comment Utility
Have you checked that the ram sticks are securely seated, is the battery ok, your date and time is it correct? If you have recently changed any settings or removed the battery for whatever reason is the date and time correct?
You may have what I call a bottleneck, have you recently added any new hardware, drivers? speeded up something, overclocking? Yes as Scorpilla says run in safemode and see if any of the errors persist.
Regards Merete
0
 
LVL 5

Expert Comment

by:barcelona_blom
Comment Utility
I agree with Huseyin1

A new computer should have a warranty, you should use it.
It could be the memory controller on the mainboard thats faulty, why should you have the headache of diagnosing it if its new. If it is the mainboard thats faulty the only way you could tell for sure is to try another board, which you probably dont have.
0
 

Author Comment

by:lila1160
Comment Utility
Thanks for all your answers but I think I am over my head in this.  I'm working on the problem so if anybody has any more suggestions please let me know.
0
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

 
LVL 69

Accepted Solution

by:
Merete earned 300 total points
Comment Utility
have a look in the control panel, administraive tools, event viewer, applications.. that may help, any errors here have a microsoft web link below the error message linking to support and help on the subject of that error..
Also from the start button> programs.system tools>system information, check if there are any progarms not running correctly. Or have a problem.
Try safe mode and have a look from there..  or better still
from the run button type in> sfc /scannow    
Also you could test from the run type in dxdiag . it may sound off the subject but if any programs are incorrectly installed could cause the computer to halt from any directions so I think cover all the simple things first.

Good Luck Merete
0
 

Author Comment

by:lila1160
Comment Utility
Thanks Merete, I"ve  never been there; always scared I would mess something up.  I leaned a lot about my errors by looking at system info although I do not know what to do with it. These are the errors:

 4/14/2004 5:00 PM      Application Error      Faulting application itouch.exe, version 2.10.0.0, faulting module itouch.exe, version 2.10.0.0, fault address 0x000296e9.

4/7/2004 10:15 PM      Application Error      Faulting application itouch.exe, version 2.10.0.0, faulting module itouch.exe, version 2.10.0.0, fault address 0x000296e9.

3/28/2004 10:28 PM      Application Error      Faulting application vsmon.exe, version 4.5.538.1, faulting module ntdll.dll, version 5.1.2600.1217, fault address 0x0001c08d.

4/1/2004 1:30 AM      Application Hang      Fault bucket 14784859.

3/29/2004 2:25 AM      Application Hang      Fault bucket 50080998.

4/1/2004 1:29 AM      Application Hang      Hanging application autorun.exe, version 8.5.1.102, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

4/1/2004 1:29 AM      Application Hang      Hanging application autorun.exe, version 8.5.1.102, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

3/29/2004 2:25 AM      Application Hang      Hanging application explorer.exe, version 6.0.2800.1221, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

3/29/2004 2:24 AM      Application Hang      Hanging application explorer.exe, version 6.0.2800.1221, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


The itouch is my Logtech keyboard & mouse program & I think the explorer.exe is just my internet explorer browser.  The module hung application I don't know about.  Should I worry about these?
0
 
LVL 69

Expert Comment

by:Merete
Comment Utility
okay>  I Touch, is program for your keyboard and mouse..
Memory errors in my language okay> says that your pc could not read from the device drivers you were using and so halted. Mouse and keyboard in this case..
Check the drivers in system devices for your mouse and keyboard. Is there any yellow question marks against them.
Have you plugged them in properly? not loose..
Did you recently add new hardware?
Did you add a new keyboard and change your mouse from the original that your pc came with, as you say its new??
Can you place a time when the problem began?

With explorer.exe>Explanation
The indicated program stopped unexpectedly.
Which is part of windows not Internet explorer which is part of display or your desktop okay..  the activity place lol..Explorer opens  and runs everything for you and if there is some hardware not functioning correctly then explorer cannot run it porperly either.

Sounds like the drivers for your keyboard and mouse are causing the  problem..
Do you have a cd that came with them or a floppy?
Try rightclick my computer>properties>hardware>device manager.
Find your keyboard and or mouse and open the + sign, highlight the hardware and update driver or scan for hardware changes.
to install drivers for these, the drivers should be installed first (remember where you put them)
then add new hardware, mouse or keyboard,  and choose have cd and then browse to where you have put the drivers..
If you get a message that these drivers are not digitally signed, ignore it and install, then find an update for them.. Okay try that and post back. regards Merete





0
 
LVL 69

Expert Comment

by:Merete
Comment Utility
Lila1160, have a read of this, lol welcome to the world of computers ..learning
this is an explaination of memory errors>
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q253912
After checking your devices> do a defrag and check your disc, to defrag rightclick C drive>properties>tools..
0
 

Author Comment

by:lila1160
Comment Utility
No explaination marks in Device manager.  This is a new computer built for me so everything is new; all put on at same time except when I added my scanner & printer.  They have up to date software drivers & the problem didn't start until recently.  By memory errors is that windows it self or the 512 memory stick I have?  I do have a lot of programs that start up upon logging in that I really don't need to start.  How do you keep programs from starting up?
0
 

Author Comment

by:lila1160
Comment Utility
I will close this thread but I never did get a response to my reply.
0
 
LVL 69

Expert Comment

by:Merete
Comment Utility
I'm sorry lila1160, I didnt get an email regarding your last post, to stop programs from loading at windows bootup> go to start button>run>type in msconfig> go the startup and untick the programs loading that you know is safe to stop. Please don"t stop the ones windows needs as they will either cause your pc not to function correctly and some will just reappear if you have the program/s itself set to run at logon.
 if possible reset this option in the program itself using its options> to untick the run  when windows logs on. If msn is running at bootup to stop this open outlook express> tools> options> general> look for msn and untick  auto log onto messenger.
I would like to help your resolve this but as you say its a new computer. If you could have posted what you did when this problem began. As aparantly your pc was not faulting when you first brought it home?
If you wish to continue I will answer as much as I can, I will respond when I receive your posts in my email.
Regards Merete
0
 
LVL 69

Expert Comment

by:Merete
Comment Utility
also as you have awarded me the points for assist and accepted my other answer any further help from me  will not warrant any more points if we solve your problem okay. Thanks in advance. Regards Merete
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Disclosure: Use this tutorial only when no other options helps to get Windows XP running without any problems and you don't want to format the drive. The back up of the data is the responsible of the user, however there is a description of how t…
There are 2 things you must have in order to connect to the internet behind a router, The "Gateway IP" of the router, which is usually something like 192.168.xxx.1, I've seen routers with default values of: 192.168.0.1, 192.168.1.1, 192.168.11.1, …
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

8 Experts available now in Live!

Get 1:1 Help Now