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DVD-ROM reads CDs not DVDs

Posted on 2004-04-23
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Last Modified: 2010-04-26
I've run into this problem on several computers and have yet to figure out a solution.

I have a computer with a known working DVD drive, clean installation of Win2k Pro, and the primary drivers installed. If I put a CD in, the drive reads fine. If I put a DVD in, the computer finds no media in the drive.

The DVD+RW drive was reading and writing DVDs fine before it was last formatted.

Any ideas?

Thanks
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Question by:smpita
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adrenalindx earned 800 total points
ID: 10897665
I've had this problem, it was a driver problem, what you can try is remoe all ide devices on ur device manager and remove the drives,then restart,

let me know how it goes,

also if u have multiple cd drvs, take thwe others out and connect only one drive,

wot OS are u using? also install the aspi drivers and new dvd drivers, and udf drivers

for some strange reason i dont know it all started working again after a few days later,

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Expert Comment

by:slink9
ID: 10897719
Have you checked Windows Update to verify that you have all updates applied?  This sounds like a patch for Media Player may have solved it.
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Expert Comment

by:adrenalindx
ID: 10897831
also does the red light flash ever on the actual drive ? it could be that the heads have been misaligned inside the drive,

also try windows millenium edition or even goto www.knoppix.net and download the knoppix boot cd iso and burn it on ur cd, and see if dvd's are recognized in that os, if they are then you will know the drive is working and its a windows driver,

is it master ? slave ? try it to master, slave and cable select, see which one works, and try it on another ide channel, e.g.

Primary Master - HD1
Primary Slave - DVDROM Drive

also try it on another system,
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Expert Comment

by:AtX_dB
ID: 10901252
You could also try updating the Firmware as well as the drivers for that DVD+RW. Have you messed with the region settings? if you change the regions the drive locks up for good sometimes.
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Author Comment

by:smpita
ID: 10902419
The DVD is set up as Primary Master (SATA HDD) and though there are other ATAPI drives in the computer, I've disconnected them already for troubleshooting.

I'm using Windows 2000 Professional. I know the drive is functional because it was working before I reformatted. The region settings are still at region 1 and 4 changes left.

Windows Media Player update shouldn't have anything to do with it because I can't even see it in My Computer or using a command prompt.

I'll go install ASPI because I haven't done that yet and that sounds like the most likely thing to me. I'll also remove the ATAPI drivers and let Windows find it again.

adrenalindx - Good troubleshooting suggestion going with the *nix OS boot CD, but it wouldn't really be helpful due to the fact that we already know it's a Windows software issue rather than a hardware issue. ;)

Aside from that, can Knoppix read/write to an NTFS partition?

I'll work on it some more and let y'all know how things go.
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Author Comment

by:smpita
ID: 10916393
Looks like the ASPI installer just wasn't doing the trick....

A fresh update from Adaptec did the trick nicely. :)

Many thanks to all who offered their thoughts.
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Expert Comment

by:sdrand
ID: 11402928
smpita,

I have the same problem with my Atapi DVD drive.  What update specifically did you get from Adaptec?  Thanks.
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