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Imail won't delete downloaded emails

Imail won't delete downloaded emails, despite the user's settings, and only SOMETIMES.

Forgive me if I use the wrong terminology, I really don't have much of a clue on what I'm talking about when it comes to mail servers.

But, client claims they have it checked to delete emails from the server (in Outlook) but that their mail is never being deleted off the server- and in fact they keep receiving it over and over again.  Only some of the users on some of the domains are like this.  

Someone told me it could be a "malformed file" problem... I have no clue what that is in its relation to Imail, nor how to fix it.  

Anyone had similar problems and fixed it?  I appreciate any help.


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substand
Asked:
substand
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1 Solution
 
ridCommented:
Some users have the problem sometimes?

Hmmm...

IMail is usually a very stable and reliable server and I haven't had a problem like this ever. Removing the messages from the server is done by a specific command sent from the mail clients, after the messages have been retrieved. I'd be inclined to suspect the clients rather than the server in this case. Can these persons try another mail client (Pegasus, Eudora or so) to see if the problem goes away? Outlook wouldn't have been my choice, anyway, with a not-Exchange server.
/RID
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ridCommented:
One other thing: IMail can create very detailed logs. Make sure logging is set to catch all activity and then look in the logs to see if the "DELE" command is actually coming from these clients.
/RID
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substandAuthor Commented:
Well, it wouldn't be possible to ask an organization to not only forego their investment in outlook, but to ask them to change it all across their organization isn't really an option either.  I've seen this happen in another thread, so it is not just me having the problems. Unfortunately, the other thread had no replies.

We haven't changed any of our set up, and the clients worked before, and i beleive they haven't changed their's either.  In any case, i will ask for further confirmation.

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ridCommented:
I meant it more to be a troubleshooting procedure - if one client has a consistent problem, you could let that person try with another client as a way to find out where the trouble lies. Searching the logs for info may be a better way. Of course, there may be a problem with the server like  bad sector on the hard drive that holds the mail folders or so. A genuine software problem with the server would probably hit all users.
/RID
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substandAuthor Commented:
Well, as it turns out, searching the internet because of your sugguestions it seems this is in fact a problem with outlook and how the user has it set up (as there are many known and published problems with it, and none with Imail)... Indeed, I was weary of posting this as a problem with Imail, simply because it was only with some users, some of the time, and as you advised, that was the case.  Thank you all for your help.   Its still impossible to convince the client that their end is the problem, based on the evidence I've given them.   Would you all reccomend a diplomatic way to convince thier IT guy that it is his problem to fix, and that there is nothing wrong with our mail server?

Thanks.

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ridCommented:
If I get in a discussion like that, I usually try to collect a lot of logs, containing as much detail as possible. Those usually speak for me in these matters.

In this case try to point out that it is an inconsistent problem with some Outlook users only. A server problem would surely hit all users.
/RID
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