Solved

How to retrieve Zonealarm password.

Posted on 2004-04-23
1
578 Views
Last Modified: 2013-12-04
I have Zonealarm pro installed but have forgotten my password and need it to alter some parameters. Any idea how to retrieve it? It must be stored in a file somewhere.
0
Comment
Question by:HSumlin
1 Comment
 
LVL 2

Accepted Solution

by:
LeftofCool earned 50 total points
ID: 10905871
The ONLY way to remove a ZoneAlarm Plus/Pro password that is forgotten, corrupted, or will not work is to remove the database files associated with TrueVector. Please note that this will remove your program permissions and Trusted Zone settings (so you may want to make note of them), but re-establishing them is a simple process; you will be prompted again for program access for all the applications that you use to access the Trusted or Internet Zones.

If you are running Windows 98SE, ME, 2000, or XP, reboot your system into either Safe Mode or to a Command Prompt.

NOTE - Do NOT start ZoneAlarm while in Safe Mode, or you will not be able to make the changes necessary.


Delete the files in the Internet Logs directory:

In Windows 98/Me, this will be c:\windows\internet logs - In Windows NT/2000, it will be c:\winnt\internet logs - In Windows XP, it could be either of these folders.


If you need to keep a copy of old alerts, copy the ZAlog.txt files to another location first - then delete ALL files in this folder.
Empty your Recycle Bin.
Reboot your system.



0

Featured Post

Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is a guide to the following problem (not exclusive but here) on Windows: Users need our support and we supporters often use global administrative accounts to do this. Using these accounts safely is a real challenge. Any admin who takes se…
OfficeMate Freezes on login or does not load after login credentials are input.
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…

861 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question