Solved

How to retrieve Zonealarm password.

Posted on 2004-04-23
1
584 Views
Last Modified: 2013-12-04
I have Zonealarm pro installed but have forgotten my password and need it to alter some parameters. Any idea how to retrieve it? It must be stored in a file somewhere.
0
Comment
Question by:HSumlin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 2

Accepted Solution

by:
LeftofCool earned 50 total points
ID: 10905871
The ONLY way to remove a ZoneAlarm Plus/Pro password that is forgotten, corrupted, or will not work is to remove the database files associated with TrueVector. Please note that this will remove your program permissions and Trusted Zone settings (so you may want to make note of them), but re-establishing them is a simple process; you will be prompted again for program access for all the applications that you use to access the Trusted or Internet Zones.

If you are running Windows 98SE, ME, 2000, or XP, reboot your system into either Safe Mode or to a Command Prompt.

NOTE - Do NOT start ZoneAlarm while in Safe Mode, or you will not be able to make the changes necessary.


Delete the files in the Internet Logs directory:

In Windows 98/Me, this will be c:\windows\internet logs - In Windows NT/2000, it will be c:\winnt\internet logs - In Windows XP, it could be either of these folders.


If you need to keep a copy of old alerts, copy the ZAlog.txt files to another location first - then delete ALL files in this folder.
Empty your Recycle Bin.
Reboot your system.



0

Featured Post

Space-Age Communications Transitions to DevOps

ViaSat, a global provider of satellite and wireless communications, securely connects businesses, governments, and organizations to the Internet. Learn how ViaSat’s Network Solutions Engineer, drove the transition from a traditional network support to a DevOps-centric model.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

No security measures warrant 100% as a "silver bullet". The truth is we also cannot assume anything but a defensive and vigilance posture. Adopt no trust by default and reveal in assumption. Only assume anonymity or invisibility in the reverse. Safe…
Article by: btan
The intent is not to repeat what many has know about Ransomware but more to join its dots of what is it, who are the victims, why it exists, when and how we respond on infection. Lastly, sum up in a glance to share such information with more to help…
In this video, viewers are given an introduction to using the Windows 10 Snipping Tool, how to quickly locate it when it's needed and also how make it always available with a single click of a mouse button, by pinning it to the Desktop Task Bar. Int…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question