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How to retrieve Zonealarm password.

Posted on 2004-04-23
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Last Modified: 2013-12-04
I have Zonealarm pro installed but have forgotten my password and need it to alter some parameters. Any idea how to retrieve it? It must be stored in a file somewhere.
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Question by:HSumlin
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LeftofCool earned 50 total points
ID: 10905871
The ONLY way to remove a ZoneAlarm Plus/Pro password that is forgotten, corrupted, or will not work is to remove the database files associated with TrueVector. Please note that this will remove your program permissions and Trusted Zone settings (so you may want to make note of them), but re-establishing them is a simple process; you will be prompted again for program access for all the applications that you use to access the Trusted or Internet Zones.

If you are running Windows 98SE, ME, 2000, or XP, reboot your system into either Safe Mode or to a Command Prompt.

NOTE - Do NOT start ZoneAlarm while in Safe Mode, or you will not be able to make the changes necessary.


Delete the files in the Internet Logs directory:

In Windows 98/Me, this will be c:\windows\internet logs - In Windows NT/2000, it will be c:\winnt\internet logs - In Windows XP, it could be either of these folders.


If you need to keep a copy of old alerts, copy the ZAlog.txt files to another location first - then delete ALL files in this folder.
Empty your Recycle Bin.
Reboot your system.



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