Improve company productivity with a Business Account.Sign Up


System process uses 100% of the CPU

Posted on 2004-04-23
Medium Priority
Last Modified: 2010-04-13
I have a Windows 2000 Pro with SP4.

I installed Roxio EZ CD 5.  Then I rebooted and my system starting running very slow.  I was able to launch task manager and saw that the system process was taking all the processor.  I've tried booting up in Safe Mode and it does the same thing.  How can I recover from this?
Question by:koujaianh
  • 4
  • 3
  • 2
  • +4

Expert Comment

ID: 10905382
I'll ask the obvious just for grins. Have you uninstalled Roxio?
LVL 20

Expert Comment

ID: 10905592
Roxio shouldn't be running when your computer starts by default, have you ran an up-to-date virus scan on your system, also maybe want to check for fragmentation?

Those are just some possibilities, also..

What is your memory on your computer, processor, and hard drive size?

Lemme know?

Expert Comment

ID: 10905720
is this the only thing that changed your system stability ?

download HijackThis and post the log on your next visit.

We will review your system and let you know if something else is going on.

Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

LVL 49

Expert Comment

ID: 10906090
Use these tools as well

Use spybot ,ad-ware ,CWshredder and post the log from Hijackthis here

After installing them, First Update them and then run

Spyware/Adware removal tools:

What is spyware :

SpyBot-S&D :

Ad-aware : 


HijackThis : 

SpywareBlaster  :

SpywareGuard :

SpySites  :

Keylogger Hunter :

BHODemon :

Browser Hijack Blaster :

Other spyware removal instructions:


Expert Comment

ID: 10906622

jonpaulr suggested "just for grins" get rid of Roxio EasyCD: I'd take him seriously.  

I've seen various versions of Roxio software bring W2K (& XP) machines to a grinding halt.  (That is, if it doesn't cause them to fail completely...)  Uninstall EasyCD.  You may also have to trawl through the registry and delete any references it's left behind - the uninstall routine has a tendency not to do a particularly good job of cleaning up.  Hopefully, that'll restore your performance.  [If it doesn't, you may need a total re-install.  We've also had to do that on at least one system. :-( ]  

Once you've got the system behaving stably again, get some other CD burning s/w.  Nero seems to cause far less problems.  

Usual disclaimers.



Expert Comment

ID: 10906634
JohnT and I are in agreement. I've had Roxio troubles in the past. I currently use Nero 6 Ultra. As for the remaining registry entries, use a cleaner such as System Mechanic or any other program that removes orphaned registry entries after programs have been removed.

Author Comment

ID: 10910735
Thanks for all the suggestions.

Here are some answers to your questions:

I can't uninstall Roxio.  As soon as I boot up my PC gets really slow.  When the logon window comes up, I hit CTL-ALT-DEL keys to log on and it takes about 30 seconds for the logon window to enter my password to even show up.  Then when I do enter my password and hit the enter key, it takes about 15 to 20 minutes to show my desktop.  So right from the get to, the system process takes all the processor and doesn't release it.  After about an hour or so, I can finally get my control panel to open then another 30 minutes for it to display the Add/Remove programs.  But the Add/Remove programs window never populates for me to uninstall Roxio.  I may have to wait a few days for it to populate.

My PC has one 2.2 Ghz processor, 1 GB RAM, and a 20GB hard drive.  It's a dual boot with two Windows 2000 Pro SP4.  I can boot up into my other OS and it works fine so I can at lease copy all my files off the hard drive if I need to reinstall.

I can't even launch IE cause the processor is taken so I can't go to any of the site you have mentioned to download these tools.

I have ran the updated virus scan from my other OS on the entire hard drive and it didn't find anything.

I had Roxio EZ CD 5 alread installed.  But I was having problems coping a CD so I uninstalled it then reinstalled it.  That's when I started having this problem.

I am really hoping not to reinstall W2K cause I have a lot of software loaded on it.

Expert Comment

ID: 10910744
If you can access the Roxio program folders from your good dual boot, then try renaming them and/or place them somewhere else. If it's Roxio's app that's in question, this will prevent it from even able to be even loading and you will be able to take it from there (meaning able to actually "work" with your system).

Author Comment

ID: 10910773
I have renamed the folder that Roxio got installed in from my other OS then tried booting up in my problem OS and still the same problem.

Can I delete the Adaptec entries in the problem OS from my working OS?  If yes, how?

Author Comment

ID: 10910777
I meant:  Can I delete the Adaptec entries in the problem OS's registry from my working OS?  If yes, how?

Expert Comment

ID: 10911251

for instructions on how to modify a registry from another installation.

LVL 86

Accepted Solution

oBdA earned 2000 total points
ID: 10913142
This might not even be directly Roxio related. Did you install the April hotfixes from Microsoft, especially 835732? On W2k in certain configurations, it causes high CPU usage of the system process, on Server 2k3, it seems to disable IE's encryption, and it seems to mess up some NT4 installations as well.
When looking around in the newsgroups, on some W2k installations that had problems with the system process after the hotfix, a solution was to uninstall the hotfix, update the drivers (the culprit was the audio driver, in this case) and reinstall the hotfix. In your case, the problem might be a combination: Your system might have come up OK after the hotfix, then you installed Roxio, which might have added some drivers that the hotfix didn't like.

Here's a description about how to best remove the hotfix if installed; this might help uninstalling Roxio as well:
or another possibility:

If it doesn't work, google groups for "835732" and "CPU usage" or "835732" and "realtime".
Here are the important parts of the articles above, just in case:

====8<----[MICROSOFT IS LOOKING at the KB 835732 issue now]----
To unistall it, I did the following
(1) Boot into Safe mode.
(2) Run TaskManager - and noticed that the SYSTEM process
was using 99% of the CPU time.
(3) From TaskManager set the Priority of the EXPLORER
process to REALTIME, so that I can get to the control
(4) Run ADD/REMOVE PROGRAM from control panel.
(5) Go back to TaskManager and set the Priority of
get some CPU time.
(6) Select and Remove "Windows 2000 Hotfix  - KB835732".
(7) Go back to TaskManager and set the Priority
of "SPUNIST.exe" to REALTIME, for the uninstall program to
(8) Wait a few minutes, and the uninstall program will
eventually ask you to click FINISH to reboot the machine.
It took a long time for the system to shutdown and I just
unplugged the power.
(9) The machine should become normal after reboot.
====8<----[MICROSOFT IS LOOKING at the KB 835732 issue now]----

====8<----[HELP...ME TOO! my machine is doing the exact same thing...]----
I found this solution below,  and it worked great.
Boot into SAFE MODE (no networking or no command prompt).
Go to: Control Panel --> Add / Remove Programs
UNINSTALL Windows Hotfix KB 835732

There's some additional tricks to this that you can use:

1) Instead of using add\remove programs,  run CMD and type

2) if you can get to the desktop,  go to task manager.  
Give the explorer process Realtime priority.  Then go to
the command prompt and follow step #1.  Once you start up
the spuninst.exe program,  go into task manager and give
it Realtime priority as well.
====8<----[HELP...ME TOO! my machine is doing the exact same thing...]----

Expert Comment

ID: 10913385
boot to CMD prompt

type cd ../
type it again until you get to C:/

now type
msconfig /s

Selective Startup now disable "ALL" the programs that are not recognized as services
and put a check in the box

Apply and reboot........
if you do not yet have MSCONFIG download it here and copy and paste it into WINNT\System32 directory through the CMD prompt

Let us know how it goes
it should boot and you should now be able to delete the items and repair your system


Author Comment

ID: 10915584
Thank you all for all your suggestions and help.

I used the method that oBdA stated and that solved my problem.  Thank you very much oBdA.

Featured Post

Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
An in-depth discussion about BlockChain Technology and how it will affect the ways business and a wide variety of industries transact financially.
In this video I will demonstrate how to set up Nine, which I now consider the best alternative email app to Touchdown.
To export Lotus Notes to Outlook PST or Exchange and Domino Server files to Exchange Server or PST files with ease, go for Kernel for Lotus Notes to Outlook conversion tool. Through the video, you can watch the conversion process. A common user with…

608 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question