New computer from store - some keyboard buttons don't work - what gives ?

Posted on 2004-04-24
Medium Priority
Last Modified: 2010-04-25
Hi I purchased a brand new computer recently, and it has come with windows xp home mostly installed (OEM - brand manufacturer). It requires  a product key to be entered, however several keys on the keyboard including "1", "5" and "0" don't work. I've tried switching keyboards but the same problem remains. Has anybody ever encountered anything like this before ? I've got no idea. The shop is not open for two days to ask them.
Question by:adamjsawyerj
LVL 11

Accepted Solution

Quetzal earned 140 total points
ID: 10908440
Keyboard connected directly to computer (not thru kvm switch)?

Same keys don't work with different keyboards?

If you jiggle the keyboard connector at the comptuer, you will find that it has a little play.  If you gently push it in one direction or the other, does that change the reported behavior?

Author Comment

ID: 10908979
It wasn't the keyboard, it was just the OEM xp setup - i wiped the HDD and reinstalled from scratch and there was no problem (98 boot disk showed no probs, therefore not a hardware issue) anyway thanks for trying

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

How can this article save you time AND money?  In just a few minutes you may discover something you didn't know existed that is easy enough for you to fix yourself!
When the first reports of the initial sales of Nintendo Switch in the Land of the Rising Sun appeared. In Japan, only 330,637 consoles were sold for the first day. But many large retail chains have already sold out the entire edition of the console …
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
How to fix display issue, screen flickering issue when I plug in power cord to the machine. Before I start explaining the solution lets check out once the issue how it looks like after I connect the power cord. most of you also have faced this…

600 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question