New computer from store - some keyboard buttons don't work - what gives ?

Hi I purchased a brand new computer recently, and it has come with windows xp home mostly installed (OEM - brand manufacturer). It requires  a product key to be entered, however several keys on the keyboard including "1", "5" and "0" don't work. I've tried switching keyboards but the same problem remains. Has anybody ever encountered anything like this before ? I've got no idea. The shop is not open for two days to ask them.
thanks
adam
adamjsawyerjAsked:
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QuetzalCommented:
Keyboard connected directly to computer (not thru kvm switch)?

Same keys don't work with different keyboards?

If you jiggle the keyboard connector at the comptuer, you will find that it has a little play.  If you gently push it in one direction or the other, does that change the reported behavior?
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adamjsawyerjAuthor Commented:
It wasn't the keyboard, it was just the OEM xp setup - i wiped the HDD and reinstalled from scratch and there was no problem (98 boot disk showed no probs, therefore not a hardware issue) anyway thanks for trying
adam
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