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  • Status: Solved
  • Priority: Medium
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Couldn't open attachment

Hello every body..
My friend has a problem with Microsoft outlook..
when he try to open an attachment he couldn't open it, an error message appears inform him that he has to save the file before open it. actually the problem started after he had installed the Zone Alert software but even when he uninstall it the problem still exists.. I hope somebody help us..
Thanks in advance..
(Hassan Ghanem)
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Hassan_Ghanem
Asked:
Hassan_Ghanem
  • 2
2 Solutions
 
sunray_2003Commented:
check these

OL2002: You Cannot Open Attachments
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q290497&

http://www.slipstick.com/outlook/esecup/getexe.htm

OL2002: Recipient Cannot Open E-mail File Attachment; Error Message Describes It as 'Potentially Unsafe'
http://users.pandora.be/almighty/olxpunsafeattachment.htm

OL2002: Administrator Information About E-Mail Security Features
http://support.microsoft.com/?kbid=290499

Get Access to Blocked Attachments in Outlook
http://email.about.com/cs/outlooktips/qt/et101601.htm

http://support.microsoft.com/default.aspx?scid=kb;en-us;290852

http://www.slipstick.com/outlook/esecup.htm
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sunray_2003Commented:
what version of outlook has he got ?

did he do any recent update on the outlook ?

post back checking the links i had given in my first comment ..
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Pete LongConsultantCommented:
ZOne Alarm can stop attachments try resending the file and rename it to filename.txt then istruct your friend to change it back.

Pete
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Karen FalandaysTraining SpecialistCommented:
Hi Hassan, Looks like you are in good hands here, but be aware that with some internal corporate attachments, the security settings are defaulted to prompting user to save firest, especially if he is connecting remotely or VPN. Is this the case?
Karen
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