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Storage Drive Errors - 51 paging failure

Posted on 2004-04-25
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Last Modified: 2013-11-15
My newly installed Win XP system consistently logs two types of errors -

            Disk error - 51 IO_Warning_Paging_Failure     (WD SATA hard drive)
            ATAPI Error - 26 IO_Warning_Bad_Firmware
                                  9 IO_Error_Timeout
                                51 IO_Warning_Paging_Failure    

             Hard drive is Western Digital 360GD installed as SATA 1
                                driver set is Microsoft standard set 7/1/2001
                                drive contains Windows system software and all applications
                                have run WD Data Lifeguard utility with no errors noted

             Second hard drive is Maxtor Raptor installed as primary IDE
                                 driver set is Microsoft standard set 7/1/2001
                                 currently no problems with this drive

             Optical drive is Sony DVD RW DRU-510a installed as secondary IDE
                                driver set is Microsoft standard set 7/1/2001
                                has new firmware 510A_10f
                                have run Sony Diagnostics with no errors noted

Are the drives setup correctly as primary IDE, secondary IDE, SATA 1?
Why are the drivers so old?  Are there more current that would be preferable?
Any info or ideas on where I can go next to troubleshoot error messages?



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Question by:zoots75
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LVL 10

Expert Comment

by:Snowguy
ID: 10915281
What motherboard is this?
Did you install the motherboard chipset drivers?
Did you install the SATA controller driver?

If not do so and your problem should go away.
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Author Comment

by:zoots75
ID: 10917175
Hey Snowguy,

Thanks for the reply.

Motherboard is ASUS P4P800    v. 8.00.09    build date 11/6/03

I thought I installed all the correct drivers i.e. chipset drivers as basic functionality
   of all components is working - how do I check?

SATA controller driver was installed and I confirmed by checking BIOS:
       Onboard IDE Operator Mode     [Enhanced Mode]
               Configure S-ATA as Raid  [No]
               IDE detect timeout (sec)   [35]

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LVL 10

Expert Comment

by:Snowguy
ID: 10917787
Go here and click on the ALL tab.
http://www.asus.com/support/download/item.aspx?ModelName=P4P800

Suggest you update the folowing.

1) Bios Version  1016 P4P800 Deluxe and P4P800 BIOS V1016 Date 2004/03/01
Please click on more to read the descriptions before updating BIOS

2) Intel(R) Chipset Software Installation Utility V5.02.1003. Date  2003/10/20  


3)Intel(R) Application Accelerator RAID Edition 3.5R for Windows 2000/XP 2003/07/28
This would be the SATA driver

>>>"SATA controller driver was installed and I confirmed by checking BIOS:"
       Onboard IDE Operator Mode     [Enhanced Mode]
               Configure S-ATA as Raid  [No]
               IDE detect timeout (sec)   [35]
This is just the setting in the bios and should be correct.
You also need the SATA driver installed under windows should show in the device manager under SCSI controller.
0
 

Author Comment

by:zoots75
ID: 10934355
Hmm........I had used the ASUS CD and installed everything during setup but......
I definitely did not install the Intel Application Accelerator.

Now - I've been to the ASUS website and have downloaded the manuals.  I'll be reading up tonight.

Can you provide an outline of steps that I need to follow?

What order should I update?

Will the update mess up the XP installation?

Do I need to uninstall anything?

Are there any guides out there for this?







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LVL 10

Expert Comment

by:Snowguy
ID: 10935319
>>>"Can you provide an outline of steps that I need to follow?"
>>>"What order should I update?"
1) Bios
DL the bios and extract the zip file to a bootable floppy.
I use  DrDOS 7.x Disk For BIOS Flashing Basic - No Drivers
Found here http://www.bootdisk.com

DL this to the desk top double click on it and it will make a bootable floppy disk. Un zip the P4P81016.zip to the boot floppy you just made.
Boot to the floppy  At the dos prompt type afudos/ P4p81016.rom Hit the enter key this should start the update. DO NOT turn off the pc until the bios flash has finished or your PC may not boot again.

2) Chipset
This one is simple un zip the file and Double click the infinst_autol (set up) icon.

3) Application Accelerator
Do the same as 2) with this one.

>>>"Will the update mess up the XP installation?"
No it should not.
If you have data that is important and cant be replaced (i.e photos email work data ect... you should back it up just to be safe.
When I don't thats when somthing happens and it is too late.

>>>"Do I need to uninstall anything?"
Turn off anti virus if it is running while installing the updates in windows.

>>>"Are there any guides out there for this?"
Most likely but I dont know off hand. You could do a search with your favorite search engine. i.e... how to update bios ect...




0
 

Author Comment

by:zoots75
ID: 10945658
Thanks for staying with me.  And thanks for the outline of steps.  Very helpful.

Able to update the bios to 1016.  Ran Chipset Software Utility v5.02.1003.  During the install the utility loaded drivers for controllers i.e. 82801EB etc

Had a problem running Intel App Acelerator as the utility quits and tells me I have unsupported hardware.  Read Me file says controllers s/b 82801ER

Any thoughts?



0
 

Author Comment

by:zoots75
ID: 10945726
Thinking it might be other 'evils' causing problems -
         Ran Spybot Search and Destroy - clean
         Ran Ad Aware 6.0 - clean except some cookies which I deleted
         Norton Antivirus - clean
         Ran Hijack this and will post the logs below.  Don't know if you can make sense of the logs or not.  Let me know if they
             tell you anything.
   

Logfile of HijackThis v1.97.7
Scan saved at 11:50:36 PM, on 4/28/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Creative\MediaSource\RemoteControl\RcMan.exe
C:\Program Files\ATI Multimedia\main\launchpd.exe
C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.exe
C:\Program Files\ATI Multimedia\main\ATISched.EXE
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\WINDOWS\System32\rundll32.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\tcpsvcs.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
X:\System Patches\Hijack This\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
O4 - HKLM\..\Run: [CTDVDDet] C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTStartup] "C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE" /run
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKCU\..\Run: [RemoteCenter] C:\Program Files\Creative\MediaSource\RemoteControl\RcMan.exe
O4 - HKCU\..\Run: [ATI Launchpad] "C:\Program Files\ATI Multimedia\main\launchpd.exe"
O4 - HKCU\..\Run: [ATI Remote Control] C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.exe
O4 - HKCU\..\Run: [ATI Scheduler] C:\Program Files\ATI Multimedia\main\ATISched.EXE
O4 - Global Startup: hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: ATI TV (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20031216/qtinstall.info.apple.com/mickey/us/win/QuickTimeInstaller.exe
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38047.7880092593
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab



StartupList report, 4/28/2004, 11:52:02 PM
StartupList version: 1.52
Started from : X:\System Patches\Hijack This\HijackThis.EXE
Detected: Windows XP SP1 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Creative\MediaSource\RemoteControl\RcMan.exe
C:\Program Files\ATI Multimedia\main\launchpd.exe
C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.exe
C:\Program Files\ATI Multimedia\main\ATISched.EXE
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\WINDOWS\System32\rundll32.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\tcpsvcs.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
X:\System Patches\Hijack This\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
hp psc 2000 Series.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
hpoddt01.exe.lnk = ?
Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ccApp = "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
ccRegVfy = "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
CTSysVol = C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
CTDVDDet = C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
CTHelper = CTHELPER.EXE

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

RemoteCenter = C:\Program Files\Creative\MediaSource\RemoteControl\RcMan.exe
(Default) =
ATI Launchpad = "C:\Program Files\ATI Multimedia\main\launchpd.exe"
ATI Remote Control = C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.exe
ATI Scheduler = C:\Program Files\ATI Multimedia\main\ATISched.EXE

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\System32\logon.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
NAV Helper - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll - {BDF3E430-B101-42AD-A544-FADC6B084872}

--------------------------------------------------

Enumerating Task Scheduler jobs:

FRU Task #Hewlett-Packard#hp psc 2170 series#1078205488.job
Norton AntiVirus - Scan my computer.job
Norton SystemWorks One Button Checkup.job
Symantec NetDetect.job

--------------------------------------------------

Enumerating Download Program Files:

[QuickTime Object]
InProcServer32 = C:\Program Files\QuickTime\QTPlugin.ocx
CODEBASE = http://www.apple.com/qtactivex/qtplugin.cab

[{41F17733-B041-4099-A042-B518BB6A408C}]
CODEBASE = http://a1540.g.akamai.net/7/1540/52/20031216/qtinstall.info.apple.com/mickey/us/win/QuickTimeInstaller.exe

[Update Class]
InProcServer32 = C:\WINDOWS\System32\iuctl.dll
CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38047.7880092593

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\System32\macromed\flash\Flash.ocx
CODEBASE = http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\System32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll
UPnPMonitor: C:\WINDOWS\System32\upnpui.dll

--------------------------------------------------
End of report, 6,214 bytes
Report generated in 0.110 seconds


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LVL 10

Expert Comment

by:Snowguy
ID: 10945906
>>>"Had a problem running Intel App Acelerator as the utility quits and tells me I have unsupported hardware.  Read Me file says controllers s/b 82801ER"

I think your ok with this cause you are not running RAID and it did install the  82801EB.

Are you still getting the same errors?
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Author Comment

by:zoots75
ID: 10949048
Too early to tell.  I'll run the system again tonight.  

During reboots last night I was still getting the annoying windows ckdsk routine every time
I booted.  It ends up reporting no errors.  I have also run WD DataLifeguard and go no errors.

Here's anothe hard drive question -
   Why are the drivers so old - driver set is Microsoft standard set 7/1/2001
    Is this typical?


0
 

Author Comment

by:zoots75
ID: 11021322
Snowguy - still there?

Lost my internet connection and other problems.  Decided to do a clean install of XP and start over.

Installed XP
Updated Windows with all updates from ms
Ran Intel Chipset drivers
Loaded Audigy software and drivers
Loaded ATI Catalyst drivers
Loaded HP printer drivers

Dooooooooh!!!!!!!  System reboots and logs minidumps.  Error log reports Error 51 and 9.  Welcome back............

Is there a way to send you the minidumps?  Any other ideas?




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LVL 10

Expert Comment

by:Snowguy
ID: 11021402
Yeah I am still here.
Sorry to here that you are still having problems after a fresh install :(
How much ram do you have?
If you have more then one stick try them one at a time.

Here is a link for a free os independent memory checker.
www.memtest86.com
Download memtest86 to the harddrive. then double click on it. It will ask for a 1.44 floppy and create a self booting disk that you can use to test your ram. Run all tests not just the basic.

Although memtest is good. If all test pass it is possible to still have bad ram. The best test is to use known good ram. Or have a pc repair shop do a hardware based test on your ram.


You can post the minidumps stop errors here.
0
 

Author Comment

by:zoots75
ID: 11022164
Thanks

I am using Corsair 1024 pc3200 twinx xms dual channel ram and am confident that its not a ram issue.  I will run tests but still think its related to mixing SATA with IDE hard drives without a RAID setup.

Hard drive is Western Digital 360GD installed as SATA 1
                                driver set is Microsoft standard set 7/1/2001
                                drive contains Windows system software and all applications
                                have run WD Data Lifeguard utility with no errors noted

             Second hard drive is Maxtor Raptor installed as primary IDE
                                 driver set is Microsoft standard set 7/1/2001
                                 currently no problems with this drive

How do I get the minidump stop errors.  I have the files but I can't read them.  





0
 

Author Comment

by:zoots75
ID: 11023989
Okay here's the error codes - system rebooted again

Bug check           0x000000fe
                          0x00000004
                          0x86564008
                          0x84cb3288
                          0x00000000

Let me know if this means anything to you.
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LVL 10

Expert Comment

by:Snowguy
ID: 11024385
Nothing I can think of off hand you may want to look here.
http://aumha.org/win5/kbestop.htm
0
 

Author Comment

by:zoots75
ID: 11263129
Hello Doctor, the patient is saved!!!

Ran memtest96 and failed many tests.

Checked over at Corsair help forum and got help with correct bios settings.

Call me a dum dum but I have been fighting system crashes for over 3 months and had looked at everything but the ram. None of the help forums mentioned "ram bios settings" - they always mentioned "bad ram". I had discounted problems with the ram as I trusted Corsair bench tests and I received in sealed wrap.

Many thanks for all your help and staying with me.  You were able to help me update my bios, intel chipset drivers and helped me check for correct
hard drive setup.

Cheers
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