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Posted on 2004-04-26
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Last Modified: 2010-04-19
Hi I have the following problem, I have an external hosting company that hosts my mail, I have over 100 pop3 e-mail accounts with them, even though I am only using about 15 now.

We are expanding and management wants to set up an exchange server in house to download messages from that external hosting company and the relay them to the correct users. Got a connector, been ther done that, people are receiving mail.

BIG problem, people can't send mail. The outlook client show the mail as sent but it never reaches the destination.  I know it has to do with the smtp servers but I can't get them to work. If you could please help me use this. Oh, and my smtp server that is hosted externally needs authentication by a user to send the e-mail so I need you to consider that into the solution as well.

There is nothing showing up in the queues so Idont know what to do or where to check.

Thank you very much
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Question by:chebastian
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16 Comments
 
LVL 1

Expert Comment

by:lefty431
ID: 10919465
sounds like the mail server is preventing relaying.   can you set up to email addresses on the exchange server and send mail to them?  personally I would remove the hosting company and just forward the MX record to your exhange server.  this way everything is controlled by you...

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Author Comment

by:chebastian
ID: 10920475
I would very much like to control everything, however it is not possible due to restrictions not worth explaining.

Thanks anyway
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LVL 1

Expert Comment

by:lefty431
ID: 10920483
well then make sure the smtp server is not preventing relaying....
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Author Comment

by:chebastian
ID: 10920506
I'm not even sure I configured it correctly, could you provide steps on how to do this, or a link perhaps.

Thanks
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LVL 1

Expert Comment

by:lefty431
ID: 10920516
configure the exchange server??

which version
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LVL 1

Accepted Solution

by:
lefty431 earned 250 total points
ID: 10920527
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Author Comment

by:chebastian
ID: 10920638
It's exchange 2003, let me see those guides, what I can't configure, or i guess I can't is the relaying.

Thanks again
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Expert Comment

by:hiltzj
ID: 10921366
is your pop3 provider also your ISP or just your web host? if not you may have to use your ISP's outgoing mail server. i know verizon does this sort of thing.
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Author Comment

by:chebastian
ID: 10921381
It's Both.

Do you know how it does it?

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LVL 1

Expert Comment

by:lefty431
ID: 10921476
if your ISP is your mail providor you ARE going to have to use their SMTP server.

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Author Comment

by:chebastian
ID: 10921578
I know, and I understand, but how is my question.
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LVL 7

Assisted Solution

by:msice
msice earned 250 total points
ID: 10923658
You might try going to Exchange System Manager and down into you Default SMTP virtual servers properties and clicking on Access tab - then the Relay option then click add and put the domain info for the relay you need to do.
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Expert Comment

by:lefty431
ID: 11107076
Split them
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