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Outlook can't read outlook toolbar data

Posted on 2004-04-27
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Last Modified: 2007-12-19
Hi All

Prob started with a user's computer not being able to play a video tutorial.  I proved it was a profile issue rebuilt their profile.

User on XP with office XP.  Office XP threw lots of errors so I tried to remove office prior to a reinstall.  Uninstall failed so I used the windows unistaller repair util offf M$ site that allowed me to re-install office over the top.  Now I get outlook errors:

The add-in “dlgsetp.dll” could not be installed or loaded.  When I go into tools - options - mail setup

and more importantly:

Microsoft Outlook cannot read outlook toolbar data

That one's a real pain coz she gets it when she opens any email.

I've run the office repair thingie (which never seems to work).  I've also run detect and repair out of outlook.

This seems promising:

http://www.experts-exchange.com/Applications/MS_Office/Outlook/Q_20894381.html?query=repair+outlook+toolbar&searchType=all

but I really don't want to create any problems when I fix it.  Is re-creating their outlook profile the best next move?

Really appreciate help - I'm a part timer IT guy and this user is feral :(
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Question by:ausadmin
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LVL 23

Expert Comment

by:slink9
ID: 10927196
Have you installed SP2?
There is a link to it at the bottom of http://support.microsoft.com/default.aspx?kbid=826439
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Author Comment

by:ausadmin
ID: 10933574
Thanks for the link.  I'm not too sure about installing a service pack - won't I be adding more variables to the situation?  

What do you think about re-creating her outlook profile?
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LVL 23

Expert Comment

by:slink9
ID: 10937338
If that's one of the stated fixes (and it appears to be) that is the best solution.
You already rebuilt the profile once.  Why would it work on the rebuild the second time?  The exact same procedure will produce the exact same results.
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Author Comment

by:ausadmin
ID: 10970659
So time to get serious:

- Created an ASR
- backed up her PST

- then ran office XP SP1 which installed OK – then ran the detect & repair still no joy.

When I tried to run office XP SP2 gave me “The windows hotfix installer encountered an error”

I’ve downloaded office XP sp 3 but thought I’d consult the desktop gods first.

The OS is  XP SP1 Questions I have:

-      Is it worth trying XP SP2 before all the office stuff and will that repair a
                damaged windows installer?
-      Any problems with office XP SP3.  It says there is no uninstall
-      Does anyone know of a MS util or a manual method for killing office XP (could
                only find it for office 2k after much googling.
-      How do repair the windows installer without killing her OS install?

Help would be much appreciated we’re a small shop so no SOE ie. completely different PCs and a complete rebuild just to fix an outlook error does not appeal ;-) particularly as my day job ie. product support is running hot.

Much TIA
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LVL 23

Expert Comment

by:slink9
ID: 10971118
Need to know what error number was encountered on the installer.
I wouldn't know about SP2 and SP3.  I only used Office XP briefly and updated it to SP1.  I had no problems with that.  I am on Office 2003 now.  MS wouldn't release a buggy service pack, would they?
Here is a Slipstick review on SP2 - http://www.slipstick.com/outlook/ol2002sp2.htm
Keep in mind that anybody can say anything and sound believable.  You have to know the source.  I would trust the things that are posted at the Slipstick site.
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Author Comment

by:ausadmin
ID: 10982415
Thanks I've checked the log under her profile

error is 1612 the log follows:

Loading the resource .dll...
Reading the settings...
The settings are:
        IsNormalUpdate=1
        AdminUsesShortFilenames=1
        AdminPath=""
        MessageTitle="Office XP Service Pack 2"
        CopyFilesToRerun=1
        ShowSuccessDialog=1
        RebootInQuietMode=0
        RunSetupWatson=1
        RequireAllPatchesNeeded=0
        RequireAllProductsAtMinVersion=1
        MinProductVersion="10.0.3507.0"
        MinMsiVersion=""
        UpgradeMsi=0
        MsiUpgradeURL=""
        OHotfixLogLevel="v"
        MsiLogLevel="v"
        OHotfixUILevel="n"
        MsiUILevel="n"
        FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\DOCUME~1\TANIA~1.MEL\LOCALS~1\Temp\IXP000.TMP\MAINSP2.msp is needed...
The update failed.
Finished processing the update on 05/03/2004 at 10:15:27.
Encountered error 1612 while updating.
Launching Setup Watson...
Setup Watson manifest file: C:\DOCUME~1\TANIA~1.MEL\LOCALS~1\Temp\OHotfix\DW5.tmp.
Setup Watson command line: "C:\Program Files\Common Files\Microsoft Shared\Office10\dw.exe" -d"C:\DOCUME~1\TANIA~1.MEL\LOCALS~1\Temp\OHotfix\DW5.tmp"


The other possibility is that she's installed some web add-ins - stationery that kind of thing.  They could be causing trouble.
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Accepted Solution

by:
slink9 earned 2000 total points
ID: 10985250
Here is one reference to error 1612 - http://www.kbalertz.com/Feedback_325084.aspx
It mentions a cleanup utility and stand alone programs interfering.  Maybe it will help.
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Author Comment

by:ausadmin
ID: 11218262
Yep that's fine.

Thanks slink9

Sorry for taking so long to get back.  Decided to reinstall her machine and take an image - windows/office just too much trouble to fix.  Thanks again.
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