Prob started with a user's computer not being able to play a video tutorial. I proved it was a profile issue rebuilt their profile.
User on XP with office XP. Office XP threw lots of errors so I tried to remove office prior to a reinstall. Uninstall failed so I used the windows unistaller repair util offf M$ site that allowed me to re-install office over the top. Now I get outlook errors:
The add-in “dlgsetp.dll” could not be installed or loaded. When I go into tools - options - mail setup
and more importantly:
Microsoft Outlook cannot read outlook toolbar data
That one's a real pain coz she gets it when she opens any email.
I've run the office repair thingie (which never seems to work). I've also run detect and repair out of outlook.
This seems promising:
but I really don't want to create any problems when I fix it. Is re-creating their outlook profile the best next move?
Really appreciate help - I'm a part timer IT guy and this user is feral :(