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Outlook Sending / receiving - "outlook is retrieving data from teh microsoft exchange server (servername)"

Posted on 2004-04-27
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Last Modified: 2012-08-13
Hi there,

outlook sends / receives fine but comes up with the error "outlook is retrieving data from the microsoft exchange server (servername). you can
cancel the request or minimise this message to the windows taskbar until outlook closes the message automatically."
 
a further piece of text below with a checkbox says "always minimise this message when a delay occurs"

Ive tried,

1) installing office XP sp3
2) deleting his local and roaming profile and starting fresh.

still get the same error,  

there are no problems with the exchange server as everyone else sends / receives fine without this message & he has no outrageously large emails incomming or being sent..


thank you for your help.
regards
george applegate
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Question by:gigeorge
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2 Comments
 
LVL 67

Expert Comment

by:sirbounty
ID: 10927226
Greetings gigeorge,
Found this - have you installed the latest updates/service packs from officeupdate.microsoft.com?
http://support.microsoft.com/?kbid=299485
~sirbounty
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LVL 67

Accepted Solution

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sirbounty earned 2000 total points
ID: 10927234
This might also help:
>>Suppressing the "Cancel Request" Dialog Box
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To edit the registry to manually suppress the Cancel Request dialog box:
Start Registry Editor (Regedt32.exe).
Locate and click on the appropriate registry key listed below based on the method that was used to install Microsoft Outlook.
If the Installation Wizard was used to install Outlook:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\CancelRPC

If the Custom Installation Wizard was used to install Outlook:

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\10.0\Outlook\CancelRPC

On the Edit menu, click Add Value, and then add the following registry value:
Value name: Disable
Data type: DWORD
Value data: 1

Quit Registry Editor.

Changing the "Cancel Request" Dialog Box Time-Out Value
You can also manually specify the amount of time that Outlook waits for a connection to the server before the Cancel Request dialog box is displayed. This policy setting overrides the Exchange service Seconds until server connection timeout setting, although it does not disable this setting in the user interface (UI). To edit the registry to modify the policy setting:
Start Registry Editor (Regedt32.exe).
Locate and click on the appropriate registry key listed below based on the method that was used to install Microsoft Outlook.
If the Installation Wizard was used to install Outlook:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\CancelRPC

If the Custom Installation Wizard was used to install Outlook:

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\10.0\Outlook\CancelRPC

On the Edit menu, click Add Value, and then add the following registry value (in this example, the value is set to 50 seconds):
Value name: TimeToShowCancelDialog
Data type: DWORD
Value data: 50000 (the amount of time in milliseconds)

NOTE: Type the connection delay that you want to allow as a decimal number representing milliseconds.
Quit Registry Editor.
<<ref: http://support.microsoft.com/?kbid=293650
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