Solved

Outlook Sending / receiving - "outlook is retrieving data from teh microsoft exchange server (servername)"

Posted on 2004-04-27
2
1,831 Views
Last Modified: 2012-08-13
Hi there,

outlook sends / receives fine but comes up with the error "outlook is retrieving data from the microsoft exchange server (servername). you can
cancel the request or minimise this message to the windows taskbar until outlook closes the message automatically."
 
a further piece of text below with a checkbox says "always minimise this message when a delay occurs"

Ive tried,

1) installing office XP sp3
2) deleting his local and roaming profile and starting fresh.

still get the same error,  

there are no problems with the exchange server as everyone else sends / receives fine without this message & he has no outrageously large emails incomming or being sent..


thank you for your help.
regards
george applegate
0
Comment
Question by:gigeorge
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
2 Comments
 
LVL 67

Expert Comment

by:sirbounty
ID: 10927226
Greetings gigeorge,
Found this - have you installed the latest updates/service packs from officeupdate.microsoft.com?
http://support.microsoft.com/?kbid=299485
~sirbounty
0
 
LVL 67

Accepted Solution

by:
sirbounty earned 500 total points
ID: 10927234
This might also help:
>>Suppressing the "Cancel Request" Dialog Box
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To edit the registry to manually suppress the Cancel Request dialog box:
Start Registry Editor (Regedt32.exe).
Locate and click on the appropriate registry key listed below based on the method that was used to install Microsoft Outlook.
If the Installation Wizard was used to install Outlook:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\CancelRPC

If the Custom Installation Wizard was used to install Outlook:

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\10.0\Outlook\CancelRPC

On the Edit menu, click Add Value, and then add the following registry value:
Value name: Disable
Data type: DWORD
Value data: 1

Quit Registry Editor.

Changing the "Cancel Request" Dialog Box Time-Out Value
You can also manually specify the amount of time that Outlook waits for a connection to the server before the Cancel Request dialog box is displayed. This policy setting overrides the Exchange service Seconds until server connection timeout setting, although it does not disable this setting in the user interface (UI). To edit the registry to modify the policy setting:
Start Registry Editor (Regedt32.exe).
Locate and click on the appropriate registry key listed below based on the method that was used to install Microsoft Outlook.
If the Installation Wizard was used to install Outlook:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\CancelRPC

If the Custom Installation Wizard was used to install Outlook:

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\10.0\Outlook\CancelRPC

On the Edit menu, click Add Value, and then add the following registry value (in this example, the value is set to 50 seconds):
Value name: TimeToShowCancelDialog
Data type: DWORD
Value data: 50000 (the amount of time in milliseconds)

NOTE: Type the connection delay that you want to allow as a decimal number representing milliseconds.
Quit Registry Editor.
<<ref: http://support.microsoft.com/?kbid=293650
0

Featured Post

Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question