ynb2628
asked on
Body of emails are not displayed sometimes
Hi all, this question from a user is very similar to what I am experiencing here at work. Can you tell me where to go to edit the properties of the SMTP and add TXT. This is only happening to one user in our environment.
Thanks
Solution Title: Exchange Server 2000/Outlook 2002: Recipient Emails Blank
Author: Phildo70
Points: 50 Grade: A
Date: 09/17/2001 05:40PM PDT
I am working in an office running Exchange Server 2000 and Outlook 2002 (XP) and have had a few reports in the last few days about users sending emails that are received by their expected recipients as blank (no body text) emails. I have done a considerable amount of research for reasons why this is occurring, but to no avail. Further detail: Also being sent by default is each sender's vCard attachment; the standard Exchange encapsulation is being used.
Does anyone have any possible feedback as to why this may be occurring?
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Comment from rjcpjc
Date: 09/18/2001 11:49AM PDT
Comment
If the people receiving the blank messages intstalled the IE 6 public preview (beta) that was a known bug. Try having them upgrade to the released version and see if that fixes the problem.
Accepted Answer from mikecr
Date: 09/18/2001 06:19PM PDT
Accepted Answer
It sounds an awful lot like you have the Exchange server setup to accept HTML format or RTF format thru SMTP. Edit the properties of your SMTP and add TXT.
Comment from bruintje
Date: 09/14/2002 10:51PM PDT
Thanks
Solution Title: Exchange Server 2000/Outlook 2002: Recipient Emails Blank
Author: Phildo70
Points: 50 Grade: A
Date: 09/17/2001 05:40PM PDT
I am working in an office running Exchange Server 2000 and Outlook 2002 (XP) and have had a few reports in the last few days about users sending emails that are received by their expected recipients as blank (no body text) emails. I have done a considerable amount of research for reasons why this is occurring, but to no avail. Further detail: Also being sent by default is each sender's vCard attachment; the standard Exchange encapsulation is being used.
Does anyone have any possible feedback as to why this may be occurring?
Send to a Friend Printer Friendly See Solution
Comment from rjcpjc
Date: 09/18/2001 11:49AM PDT
Comment
If the people receiving the blank messages intstalled the IE 6 public preview (beta) that was a known bug. Try having them upgrade to the released version and see if that fixes the problem.
Accepted Answer from mikecr
Date: 09/18/2001 06:19PM PDT
Accepted Answer
It sounds an awful lot like you have the Exchange server setup to accept HTML format or RTF format thru SMTP. Edit the properties of your SMTP and add TXT.
Comment from bruintje
Date: 09/14/2002 10:51PM PDT
ASKER
Thanks for the reply, It is the the recipient who is getting the blank body in emails. In his outlook I went to tools/options and changed the format from HTML to RICH PLAIN TEXT and so far it working. Not sure if that was the best thing to do, or maybe I should do changes from the exchange server itself ?
Thanks,
YNB2628
Thanks,
YNB2628
ASKER CERTIFIED SOLUTION
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Like I said, this will not address if your user is receiving blank message bodies - this only controls how messages are sent out from your server. Post back if the problem is your user receiving blank message bodies.
Ben