Body of emails are not displayed sometimes

Posted on 2004-04-27
Last Modified: 2012-05-04
Hi all, this question from a user is very similar to what I am experiencing here at work. Can you tell me where to go to edit the properties of the SMTP and add TXT.  This is  only happening to one user in our environment.


Solution Title: Exchange Server 2000/Outlook 2002: Recipient Emails Blank
Author: Phildo70
Points: 50   Grade: A
Date: 09/17/2001 05:40PM PDT

I am working in an office running Exchange Server 2000 and Outlook 2002 (XP) and have had a few reports in the last few days about users sending emails that are received by their expected recipients as blank (no body text) emails.  I have done a considerable amount of research for reasons why this is occurring, but to no avail.  Further detail: Also being sent by default is each sender's vCard attachment; the standard Exchange encapsulation is being used.

Does anyone have any possible feedback as to why this may be occurring?

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 Comment from rjcpjc
Date: 09/18/2001 11:49AM PDT

If the people receiving the blank messages intstalled the IE 6 public preview (beta) that was a known bug.  Try having them upgrade to the released version and see if that fixes the problem.
Accepted Answer from mikecr
Date: 09/18/2001 06:19PM PDT
 Accepted Answer  

It sounds an awful lot like you have the Exchange server setup to accept HTML format or RTF format thru SMTP. Edit the properties of your SMTP and add TXT.
Comment from bruintje
Date: 09/14/2002 10:51PM PDT
Question by:ynb2628
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Expert Comment

ID: 10930217
Is your user the one that is receiving e-mails that have blank message bodies?  Or is it this user who is sending e-mails and the recipients are seeing blank message bodies.  IIRC, this solution is intended to address the latter.  Also, IIRC, this is referring to the Internet Message Formats.  In ESM, under Global Settings, highlight Internet Message Formats, then go to the properties of Default.  Go to the Message Format tab, and under the MIME settings, make sure it is set to "Both" - this provides the message body as both HTML and Plain text, for mail readers that do not support html (yes they still exist).

Like I said, this will not address if your user is receiving blank message bodies - this only controls how messages are sent out from your server.  Post back if the problem is your user receiving blank message bodies.


Author Comment

ID: 10930326
Thanks for the reply, It is the the recipient who is getting the blank body in emails.  In his outlook I went to tools/options and changed the format from HTML to RICH PLAIN TEXT and so far it working.  Not sure if that was the best thing to do, or maybe I should do changes from the exchange server itself ?



Accepted Solution

bwinzenz earned 50 total points
ID: 10930390
The changes on the server would be recommended anyways.  I'd check them just in case, as if you are sending HTML only, that could be affecting someone else outside your org that just isn't telling you about it, or doesn't know how to fix it.  I cannot recall if the settings I mentioned are the defaults or not, but as I said, I would check them anyways

Changing the client options sounds like a good solution as well.  I always set mine to Rich Text and when we rolled out Office XP here, we pre-configured every client to use Rich Text via a Custom Install mst file.  Personally, I think that Rich Text works much better for e-mail than HTML does.  There are some cases where HTML can be better, but not much.

Glad that you were able to get your user working :-)


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