Expiring Today—Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Symantec mail security for Exchange 2000

Posted on 2004-04-27
9
Medium Priority
?
971 Views
Last Modified: 2008-02-20
Hello everyone

i am running exchange 2000 and i have installed the symantec mail security for exchange for the spam and virus filters. The problem i am having is alot of our email that are getting sent to us that are not spam are getting block. Is there a way i could exclude domain names or email address's from getting block in the filter?
0
Comment
Question by:novacopy
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
  • +2
9 Comments
 
LVL 1

Accepted Solution

by:
tbone106 earned 750 total points
ID: 10950563
You can add the domains to the whitelist, I would however check to see what your spam setting is set to. Set too high, and your going to get a bunch of false positives.
0
 
LVL 4

Author Comment

by:novacopy
ID: 10950613
There isnt a place to add a whitelist. I have gone through my settings many times they still seem to catch emails that arnt spam. Symantec needs a better logging of events so i can really see what is triggering it to think its spam in emails that arn't spam.
0
 
LVL 1

Expert Comment

by:tbone106
ID: 10950657
We use their SMTP gateway product to filter spam/virus -- which supports whitelists and different spam detection levels.

I'm surprised your version doesn't support these functions....Are you using exchange as your SMTP transport? If, you might want to use Symantecs SMTP gateway product -- standard for Enterprise customers...

0
Build and deliver software with DevOps

A digital transformation requires faster time to market, shorter software development lifecycles, and the ability to adapt rapidly to changing customer demands. DevOps provides the solution.

 
LVL 4

Author Comment

by:novacopy
ID: 10950697
we are just using Symantec MS for Microsoft Exchange 4.0 and also we have the Symantec system center.

in the SMSME it has a feature for dnsblacklist but no whitelist. how well does your symantec smtp gateway work?
0
 
LVL 1

Expert Comment

by:tbone106
ID: 10950831
To be honest, not as well as I like it to. We have configured all the spam/virus blocking features and still receive a great deal of spam (don’t get me wrong, we also catch a good deal). The DNSBL works but is catching less spam as time goes on.  Our servers are working overtime with all the spam and virus detection. I think our next step is to find a service agreement type arrangement whereas a third party (which all they do is spam and virus detection) filter all our email for spam and viruses and deliver the good stuff to us – interesting enough, cost about is about the same as keeping our Symantec contract.
0
 
LVL 11

Expert Comment

by:turn123
ID: 10988450
novacopy, Please respond to the comments from the Experts.
See:  http://www.experts-exchange.com/help.jsp#hi49 Thank you, turn123 (s)
0
 

Expert Comment

by:mark1per
ID: 12681628
You have to creat a whitelist in in you match list and then add the domain to ie. *@domain.com
that way it will not scan that particular email from email coming from those people.  Also you after you have created a whitelist you have to go to the policies that you have created and use the unless command of example
you have a policy saying
If Message body contains a member of (matchlist) Message body[whole words only]
Unless sender Contains a member of (matchlist) Whitlist
0
 

Expert Comment

by:wtc30
ID: 13193937
I have found this question and response useful in my tuning of Symantec Mail Security for Exchange.  I have a question on the White List.  When creating the list, you are asked to select whether the list contains:
 Literal strings
 Regular expressions
or
 DOS wild card style expressions
Which should be selected.  Here is a few entries from my white list.  This may help to determine which I should select.  My guess would be Dos Wild Card style expressions.
*@shingmark.com
jmillnerdesigns@aol.com
leal46@aol.com
*@jennison.com
Thank you.
0
 

Expert Comment

by:mark1per
ID: 13193992
Yes you are correct you would have to use DOS Wildcard expression.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Curious about the latest ransomware attack? Check out our timeline of events surrounding the spread of this new virus along with tips on how to mitigate the damage.
Ever wonder what it's like to get hit by ransomware? "Tom" gives you all the dirty details first-hand – and conveys the hard lessons his company learned in the aftermath.
This video demonstrates basic masking and how to edit the mask to reveal the desired image.
This video demonstrates how to use each tool, their shortcuts, where and when to use them, and how to use the keyboard to improve workflow.

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question