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searching contacts crash outlook2k

Posted on 2004-04-27
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Last Modified: 2010-04-08
I have a user who is using outlook 2000 on w2k. We are using Microft Exchange. His contacts are setup as an outlook address book and he can view them by opening the address book and selecting contacts. When he enters the first few letters of the users name the address book searches and finds entries that match. That is until he gets to (mo) when he enters mo the hourglass comes up and he receives an error message stating that Outlook will be closed, then it shuts down. If he enters anything from a-mn it is fine. I deleted the first contact that started with mn (moon) but that did not resolve the problem. I have tried exporting to a pst and then repairing the pst but that didnt work. I have also tried the same procedure on other machines but I didnt have any problems, so it doesnt look like anything is wrong with his contacts. When I view his contacts thru the contacts folder everything is okay.
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Question by:ksbmw2040
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9 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 10932101
Try doing "detect and repair" going to the help menu and check if it work

Also you can export all the contacts ( i mean take a backup) , then import everything again and test if it would act the same

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Author Comment

by:ksbmw2040
ID: 10932412
Thanks for the suggestions but I have tried both of them with no luck. I think I will need to recreate his profile.
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LVL 49

Expert Comment

by:sunray_2003
ID: 10932468
ksbmw2040,
>  I think I will need to recreate his profile.

Try it and check if it would work

Also have you repaired your PST using this
http://www.slipstick.com/problems/scanpst.htm

Do that also ..
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LVL 49

Expert Comment

by:sunray_2003
ID: 10932530
You may also want to reinstall outlook and update it with all the latest updates if the above suggestions dont work.

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Author Comment

by:ksbmw2040
ID: 10932585
I tried exporting to a pst and running a repair tool (easy recovery). His address book works fine for me. I tried it on two different machines. It looks like the problem is user specific. I even tried deleting the outlook folders in the application data and local settings folders. But I havent recreated the entire profile. I also reinstalled outlook and ran detect and repair.
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LVL 49

Expert Comment

by:sunray_2003
ID: 10932596
Take backup of all outlook data in his machine.
Recreate the profile again and check if it would work orelese reinstall office.. That should do the job
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LVL 49

Expert Comment

by:sunray_2003
ID: 10939798
Have you tried taking backup and recreating the profile ?
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Author Comment

by:ksbmw2040
ID: 10942952
recreated the profile and the problem persist.
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sunray_2003 earned 500 total points
ID: 10944793
Try reinstalling it .Looks that will surely help

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