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New e-mails not immediatley displayed in Outlook 2000

Posted on 2004-04-27
Medium Priority
Last Modified: 2010-04-08
When the user receives e-mails in Outlook they are not being displayed unless the user goes to another folder within Outlook.  The Inbox has all current messages for the user and is apparently receiving e-mail.  If the user clicks on any other folder the Inbox message count is updated and when the user returns to the inbox the new messages are there.  No matter how long the user waits the messages are not displayed if they are in the Inbox folder.  Additional information:  Outlook is connected to Exchange for incoming and outgoing e-mail, no Internet mail connection.  The PC is running WinXP Pro with all current patches.  Office 2K is also patched to current.  We tried uninstalling and re-installing Office 2K.  We created other users on the machine and they experience the same problem.  The PC is part of a domain, Win2K Server, Active Directory.  User Profiles are local not roaming profiles.
Question by:bmfraley
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LVL 13

Expert Comment

ID: 10941657
check if embedded XP firewall is on?
Check the settings there: http://asia.cnet.com/itmanager/netadmin/0,39006400,39147661,00.htm


Author Comment

ID: 10943372
Please re-read my original question.  I did not say that e-mails are not getting through I said that they are not being displayed.
LVL 13

Expert Comment

ID: 10946526
I understood the question. We had the same problem for a user. Mails were not displayed until an action was done in Outlook such as changing folders

Disabling firewall in XP solved the problem


Author Comment

ID: 10959496
My aologies, this was the correct solution.  Do you have any idea why this is a problem?
LVL 13

Accepted Solution

stefri earned 500 total points
ID: 10960268
Outlook and Exchange use ports blocked by XP firewall
TCP 445 (Microsoft Directory Service)
TCP 3268 (LDAP to global catalog servers)

Happy we found the solution


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