Solved

Opening MS Outlook attachments resizes the screen resolution to 640 x 480

Posted on 2004-04-28
4
482 Views
Last Modified: 2010-04-08
Dear Experts,

I have a PC that resizes its screen resolution to 640 x 480 when opening an attachment from Outlook 2000!! On closure of the attachment (word, excel, powerpoint etc..) the screen goes back to 1024 x 768. The PC has not experienced this problem previously and all the latest graphics drivers have been applied. I have changed the graphics card but after the swap the action continues.

The PC is running Windows XPPro with all the latest service packs applied and MS Office 2000 also with all the latest service packs applied. If you save the attachment then open Word from the start menu it opens in the correct resolution.

I have tried a MS Office detect and repair, adaware6 deep scan(with all updates applied), full virus scan with norton 2003 (fully updated).

Thanks alot for any advice, as its a boring and tedious re-install otherwise.

Richard Walton
0
Comment
Question by:richardwalton
4 Comments
 
LVL 23

Expert Comment

by:slink9
ID: 10937459
Try a Start-Run-SFC /scannow to verify that drivers are not missing or corrupt.
Since you are on XP you can go back through System Restore to a time before it started and see if that helps.  This will reset only system files and will not bother data.
0
 

Author Comment

by:richardwalton
ID: 10950455
I found i could create a new user on the machine then create a new pst file and email so i could open outlook. No resize occurs.

The shortcut to Outlook was situated on the quick lanuch bar. If you right click this then select the compatibility tab you have a section called display settings. Here you can select run in 640 x 480. This then applies to all applications run subsequently until you exit the original one.

<Bam! - hand goes to forehead:)>

Thanks for reading slink9, nice idea about sfc hadnt used it before but will remember it for next time.

Can these points be refunded please:))

Cheers
rIcHyRich:)
0
 
LVL 1

Accepted Solution

by:
GhostMod earned 0 total points
ID: 11273687
PAQed, with points refunded (250)

GhostMod
Community Support Moderator
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Use these top 10 tips to master the art of email signature design. Create an email signature design that will easily wow recipients, promote your brand and highlight your professionalism.
Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now