[Last Call] Learn about multicloud storage options and how to improve your company's cloud strategy. Register Now

x
?
Solved

Opening MS Outlook attachments resizes the screen resolution to 640 x 480

Posted on 2004-04-28
4
Medium Priority
?
536 Views
Last Modified: 2010-04-08
Dear Experts,

I have a PC that resizes its screen resolution to 640 x 480 when opening an attachment from Outlook 2000!! On closure of the attachment (word, excel, powerpoint etc..) the screen goes back to 1024 x 768. The PC has not experienced this problem previously and all the latest graphics drivers have been applied. I have changed the graphics card but after the swap the action continues.

The PC is running Windows XPPro with all the latest service packs applied and MS Office 2000 also with all the latest service packs applied. If you save the attachment then open Word from the start menu it opens in the correct resolution.

I have tried a MS Office detect and repair, adaware6 deep scan(with all updates applied), full virus scan with norton 2003 (fully updated).

Thanks alot for any advice, as its a boring and tedious re-install otherwise.

Richard Walton
0
Comment
Question by:richardwalton
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 23

Expert Comment

by:slink9
ID: 10937459
Try a Start-Run-SFC /scannow to verify that drivers are not missing or corrupt.
Since you are on XP you can go back through System Restore to a time before it started and see if that helps.  This will reset only system files and will not bother data.
0
 

Author Comment

by:richardwalton
ID: 10950455
I found i could create a new user on the machine then create a new pst file and email so i could open outlook. No resize occurs.

The shortcut to Outlook was situated on the quick lanuch bar. If you right click this then select the compatibility tab you have a section called display settings. Here you can select run in 640 x 480. This then applies to all applications run subsequently until you exit the original one.

<Bam! - hand goes to forehead:)>

Thanks for reading slink9, nice idea about sfc hadnt used it before but will remember it for next time.

Can these points be refunded please:))

Cheers
rIcHyRich:)
0
 
LVL 1

Accepted Solution

by:
GhostMod earned 0 total points
ID: 11273687
PAQed, with points refunded (250)

GhostMod
Community Support Moderator
0

Featured Post

Fill in the form and get your FREE NFR key NOW!

Veeam® is happy to provide a FREE NFR server license to certified engineers, trainers, and bloggers.  It allows for the non‑production use of Veeam Agent for Microsoft Windows. This license is valid for five workstations and two servers.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
By default Outlook 2016 displays only one time zone in the Calendar. The following article explains how to display two time zones in one calendar view.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question