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Opening MS Outlook attachments resizes the screen resolution to 640 x 480

Posted on 2004-04-28
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Last Modified: 2010-04-08
Dear Experts,

I have a PC that resizes its screen resolution to 640 x 480 when opening an attachment from Outlook 2000!! On closure of the attachment (word, excel, powerpoint etc..) the screen goes back to 1024 x 768. The PC has not experienced this problem previously and all the latest graphics drivers have been applied. I have changed the graphics card but after the swap the action continues.

The PC is running Windows XPPro with all the latest service packs applied and MS Office 2000 also with all the latest service packs applied. If you save the attachment then open Word from the start menu it opens in the correct resolution.

I have tried a MS Office detect and repair, adaware6 deep scan(with all updates applied), full virus scan with norton 2003 (fully updated).

Thanks alot for any advice, as its a boring and tedious re-install otherwise.

Richard Walton
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Question by:richardwalton
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by:slink9
ID: 10937459
Try a Start-Run-SFC /scannow to verify that drivers are not missing or corrupt.
Since you are on XP you can go back through System Restore to a time before it started and see if that helps.  This will reset only system files and will not bother data.
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by:richardwalton
ID: 10950455
I found i could create a new user on the machine then create a new pst file and email so i could open outlook. No resize occurs.

The shortcut to Outlook was situated on the quick lanuch bar. If you right click this then select the compatibility tab you have a section called display settings. Here you can select run in 640 x 480. This then applies to all applications run subsequently until you exit the original one.

<Bam! - hand goes to forehead:)>

Thanks for reading slink9, nice idea about sfc hadnt used it before but will remember it for next time.

Can these points be refunded please:))

Cheers
rIcHyRich:)
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