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Exchange 5.5 not working.

Posted on 2004-04-28
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Last Modified: 2010-08-05
Hi, this is my fist post here, I hope you guys can help.....

I am running Exchange 5.5 sp4, I am also running Symantec antivirus corp 8.1, I have no backup.

When the mail stopped working last week I noticed that the information store (and dependant services) would not start, there was a specific error 4294966264 (i think it was this one). I followed the steps on the MS support site and removed some *.log files. The services then seemed to start and all was working until early on monday morning. When it all stopped again. I noticed that the store.exe process was using 99-100% of the CPU time.

I have done a lot of reading and I think that the database files are damaged or incosistent. I am fairly sure that the anti virus had some part to play in the database being damaged and have disabled it. I have tried using isinteg & eseutil, but am unsure of how to use them properly.

I am at my wits end and have 50 lawers waiting to get their e-mail back. Please help me.
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Question by:gabiosz
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bwinzenz earned 125 total points
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How quickly do you need this back up and running?  Posting here may take some time to get an answer.  If you need a solution right now, the best thing to do would be to call Microsoft PSS (Product Support Services).  The call will cost $245, but they will stay on with you until the problem is solved.

If you don't want to call PSS, then here are some suggestions:
1.  Check your server event logs - post any relevant errors.  Please post the entire contents of the logged errors.
2.  With your Antivirus software, are you excluding the /exchsrvr directories?  If not, that may be the cause of your problem.  Check your Symantec logs and find out if it perhaps quarantined (or deleted) some files from those directories.  If it did, are they still in quarantine?
3.  Isinteg is a consistency checker - it will not repair corruption.  Eseutil is used to repair corruption in the database, but it can result in lost e-mail, as it can be a destructive process.

Ben
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by:bwinzenz
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I'll just add a followup to that last comment.  If your databases truly are damaged (corrupt), you will definitely see some errors in your event logs.  1018, 1019, 1022 errors all indicate corruption.

Ben
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