Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Exchange 5.5 not working.

Posted on 2004-04-28
2
Medium Priority
?
538 Views
Last Modified: 2010-08-05
Hi, this is my fist post here, I hope you guys can help.....

I am running Exchange 5.5 sp4, I am also running Symantec antivirus corp 8.1, I have no backup.

When the mail stopped working last week I noticed that the information store (and dependant services) would not start, there was a specific error 4294966264 (i think it was this one). I followed the steps on the MS support site and removed some *.log files. The services then seemed to start and all was working until early on monday morning. When it all stopped again. I noticed that the store.exe process was using 99-100% of the CPU time.

I have done a lot of reading and I think that the database files are damaged or incosistent. I am fairly sure that the anti virus had some part to play in the database being damaged and have disabled it. I have tried using isinteg & eseutil, but am unsure of how to use them properly.

I am at my wits end and have 50 lawers waiting to get their e-mail back. Please help me.
0
Comment
Question by:gabiosz
  • 2
2 Comments
 
LVL 6

Accepted Solution

by:
bwinzenz earned 375 total points
ID: 10939110
How quickly do you need this back up and running?  Posting here may take some time to get an answer.  If you need a solution right now, the best thing to do would be to call Microsoft PSS (Product Support Services).  The call will cost $245, but they will stay on with you until the problem is solved.

If you don't want to call PSS, then here are some suggestions:
1.  Check your server event logs - post any relevant errors.  Please post the entire contents of the logged errors.
2.  With your Antivirus software, are you excluding the /exchsrvr directories?  If not, that may be the cause of your problem.  Check your Symantec logs and find out if it perhaps quarantined (or deleted) some files from those directories.  If it did, are they still in quarantine?
3.  Isinteg is a consistency checker - it will not repair corruption.  Eseutil is used to repair corruption in the database, but it can result in lost e-mail, as it can be a destructive process.

Ben
0
 
LVL 6

Expert Comment

by:bwinzenz
ID: 10939126
I'll just add a followup to that last comment.  If your databases truly are damaged (corrupt), you will definitely see some errors in your event logs.  1018, 1019, 1022 errors all indicate corruption.

Ben
0

Featured Post

NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you an Exchange administrator employed with an organization? And, have you encountered a corrupt Exchange database due to which you are not able to open its EDB file. This article will explain all the steps to repair corrupt Exchange database.
Here in this article, you will get a step by step guidance on how to restore an Exchange database to a recovery database. Get a brief on Recovery Database and how it can be used to restore Exchange database in this section!
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
Suggested Courses

886 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question