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Cannot delete, move, cut, or replace a Word file

Posted on 2004-04-28
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Last Modified: 2010-08-05
I am using Windows 2000 and Office 2000. I have a Word file that I cannot delete, move, cut, or replace. I also cannot view the properties of the file because I get the error "The properties for this item are not available." If I try to open the file, Word will open but there is no document.

Thank you in advance
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Question by:ksbmw2040
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26 Comments
 
LVL 7

Expert Comment

by:corneliup
ID: 10938158
1. who is the file owner?
2. check if the doc is on an encrypted partition
0
 
LVL 67

Expert Comment

by:sirbounty
ID: 10938210
You can try taking ownership of the file...

How to Take Ownership of a File
  NOTE: You must be logged on to the computer using an account that has administrative privileges.

  To take ownership of a file, follow these steps:
  Right-click the file you want to take ownership of, and then click Properties.
  Click the Security tab, and then click OK on the Security message (if one appears).
  Click Advanced, and then click the Owner tab.
  In the Name list click Administrator, or click the Administrators group, and then click OK.

  The Administrator or Administrators group now owns the file. To change the permissions on the files and folders under
  this folder, continue to step 5.
  Click Add.
  In the Enter the object names to select (examples) list, type the user or group account to which you want to give access
  to the file. For example, Administrator.
  Click OK.
  In the Group or user names list, click the account that you want (for example, Administrator), and then click to select
  the check boxes of the permissions that you want to assign that user. For example, Full Control [Allow]. When you are
  finished assigning permissions, click OK.

ref: http://support.microsoft.com/?kbid=308421
0
 

Author Comment

by:ksbmw2040
ID: 10938236
The file is not on an encrypted partition. Once I ran the Easy Recovery Repair tool on the file and saved the repaird file to me Desktop I could open the file. I am not sure sho the original file owner was but I will try to find out.
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LVL 40

Expert Comment

by:Fatal_Exception
ID: 10938254
Are you sure it is a Word file (.doc)..?  Just to make sure, why don't we enable the extensions..?

Explorer > Tools > Folder Options > View tab..  drill down and untick "Hide extensions"

Recheck the file and lets see if it has the .doc ext...

And are your AV Def up to date..??  Run a full system scan with it, or an online scanner..

0
 

Author Comment

by:ksbmw2040
ID: 10938306
I will try your suggestion. Also, I have tried to delete the file through DOS and I get the message "Cannot find file"
0
 

Author Comment

by:ksbmw2040
ID: 10938321
I am unable to get to the properties of the file due to the error that I had mentioned in the first comment
0
 

Author Comment

by:ksbmw2040
ID: 10938335
Yes, it does have the extesion .doc. I have also tried to open the file up in Wordpad and notpad, with no success.
0
 

Author Comment

by:ksbmw2040
ID: 10938352
Virus definitions are up-to-date and running. I am unable to open the file on any computer
0
 
LVL 67

Expert Comment

by:sirbounty
ID: 10938396
Where is the file stored at?
Let's presume your Desktop...as "My Word File.doc"
Try this:

Start->Run->CMD
CD %userprofile%\Desktop
DIR /A /X MY*
This will give you the 'short' name for all files starting with the first two letters.
Do you see it listed (of course in the folder where it's saved)
0
 
LVL 7

Expert Comment

by:YarnoSG
ID: 10938410
have you rebooted the computer it is hosted on?

have you checked the "shares" on the computer it is hosted on to be sure nobody is mounting it remotely?

maybe a stray process is holding it open-  reboot will usually fix this
0
 
LVL 7

Expert Comment

by:corneliup
ID: 10938539
try to run

chkdsk [volume] /F /X

from a cmd window, If it is the system volume/drive, it will run at next reboot.

Then check again the file
0
 
LVL 3

Expert Comment

by:infradawn
ID: 10939188
Maybe using the posix rm command (DEL equivalent) will do the job. The posix tools bypass normal file system name checking and allow maintenance of files with 'difficult' or reserved names. Syntax is:

rm -d "//c/program files/prn"

Posix tools ships with Res Kit.

iD
0
 

Author Comment

by:ksbmw2040
ID: 10939227
Yes, I do see the file listed when I go to the Directory in DOS
0
 

Author Comment

by:ksbmw2040
ID: 10939235
Yes, I have re-booted the computer and no one has the file open/locked
0
 
LVL 67

Expert Comment

by:sirbounty
ID: 10939251
How id the file displayed in DOS?
If it's truly a DOC extension, try Start Winword TheFile.DOC (unless it has spaces, in which case, it should be "The File.DOC")
0
 
LVL 67

Expert Comment

by:sirbounty
ID: 10939262
Or even REN "The File.DOC" NewFile.DOC
0
 

Author Comment

by:ksbmw2040
ID: 10939648
The file displayed as it did in Windows <filename.doc>
0
 
LVL 67

Expert Comment

by:sirbounty
ID: 10939661
....and....what happens if you type
START WINWORD .\filename.doc
??
0
 
LVL 40

Expert Comment

by:Fatal_Exception
ID: 10939780
Will the file allow a copy to be performed..??  If so, what happens when you try to open it on another system..??
0
 

Author Comment

by:ksbmw2040
ID: 10939989
Issue is resolved. The path the file was saved in was too many characters long.

Thank you for all of your help
0
 
LVL 40

Expert Comment

by:Fatal_Exception
ID: 10940054
:)
0
 
LVL 67

Expert Comment

by:sirbounty
ID: 10940245
Anything here lead you to that solution?
If not, please see http:help.jsp#hs5 for your options on closing this out...
0
 
LVL 40

Expert Comment

by:Fatal_Exception
ID: 10949052
None here..

0
 

Accepted Solution

by:
modulo earned 0 total points
ID: 10978177
Closed, 500 points refunded.

modulo
Community Support Moderator
Experts Exchange
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