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One DC went down, now Outlook prompts for password

Posted on 2004-04-28
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Last Modified: 2012-05-04
I have a Win2k domain with 2 servers.  One is a file server, the other is my Exchange server.  The file server decided to give me the 'NTLDR is missing' error.  Tried various fixes, to no avail.  I am rebuilding that one.

The Exchange server is fine, no issues.  However, now when users open outlook, it prompts for username and password, when before there was no requirement for this.

I tried the domain usernames and passwords, but they do nothing.

Can someone please tell me how to get access to my exchange database back to my users.
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Question by:scotchyd
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Author Comment

by:scotchyd
ID: 10939740
Update:  The information store service hung on startup.

Event ID 7022.  I am looking for the solution.  All help is welcome.
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Expert Comment

by:ZJay
ID: 10939823
Hi Scotchyd,

Try this.... go to the Exchnage Servers in the ESM and rightclick on it to go to properties ----> on the DirectoryAcess tab check and see the domaincontrollers listed are valid and online.

-Z
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Expert Comment

by:ikm7176
ID: 10940193
check for DSAccess errors in event viewer.

Make sure that the you have active another Active DC and  GC on you network.  Check for Configuration domain controller role under Directory access in server properties. if it still shows the broken server then change it to the active server.

 
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Author Comment

by:scotchyd
ID: 10940814
There is currently only one active DC - the exchange server.  It is valid and online.

Can I bring up the Exchange services while building the new DC?

How can I completely remove the old server name from AD?
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Accepted Solution

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ikm7176 earned 250 total points
ID: 10941099

try reboot the available DC and your exchange server to start the exchange services. Make sure that the available DC  is your GC as well


If your failed domain server had any of the FSMO roles you need to sieze the role to available DC. Once you siezed role from the failed DC make sure that it never comes online again. You can then proceed to Reinstalling of DC

This link might help you how to remove the failed server from active direcory
http://asia.cnet.com/itmanager/netadmin/0,39006400,39047794,00.htm

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Author Comment

by:scotchyd
ID: 10941938
The failed DC was the Global Catalog.  

Can I make the remaining DC a GC, now that the original GC is gone?

Also, how can I make the remaining DC seize the FSMO roles?

(I am a win2k newb)
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Assisted Solution

by:ZJay
ZJay earned 250 total points
ID: 10942449
Yes , you should promote the DC to be the new GC.

To seize FSMO roles read documentation of ntdsutil.

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Expert Comment

by:ZJay
ID: 10942558
Please let me know if you dont find stuff even after googling  alittle.
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Author Comment

by:scotchyd
ID: 10944122
Thanks for the help guys.  I feel that you both helped me, so I split the points.

With your guidance, I added a new domain server, and was able to make the existing DC the GC.

Upon reboot, the Exchange store was up and running.

Again, thank you very much!
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Expert Comment

by:ZJay
ID: 10949056
glad to help out.

-Z
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