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To: Name and From: Name not in printed Draft

Posted on 2004-04-28
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Last Modified: 2011-10-03
Dear Sir or Madam,

Our CEO's sec just got a new pc with xp pro and office 2003.  Her problem is this.  When she composes and email, she has the expected recipient chosen, drafts the letter and then prints a copy for the Pres for approval before sending it.  The problem is, on the printed page, the only thing that shows up is the body of the letter.  There is no indication on the top of the email as to whom it is from or to whom it is going.
Any thoughts?
Thank you
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Question by:mhfinc
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Expert Comment

by:sunray_2003
ID: 10939775
Once she composes the message , it goes to the draft folder correct ?

Once it goes there, double-click the same message again so that it opnes in a new fresh page
now goto file --> pagesetup --> memo style
under header and footer check these are present

header : &w&bPage &p of &P
footer : &u&b&d

If these are not present , put them there and now print and check

post back
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Author Comment

by:mhfinc
ID: 10940119
Sunray,

You are correct that it goes to the draft folders.  We tested this and when we opened the draft copy and went to file->>pagesetup->  there was no memo style choice.  Only Margins  printer  and  layout tabs?  Couldn't find the page setup.  Any Ideas?  Thanks
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Expert Comment

by:sunray_2003
ID: 10940155
mhfinc,

Did you try that header and footer as told in my first suggestion ?

yes opening the draft message doesnot get that pagesetup.
what you can try is this

click on the name "draft" on the left so that you have selected that folder
now go to file --> pagesetup and you have memo style and should be able to edit there.

post back
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Expert Comment

by:sunray_2003
ID: 10940359
mhfinc,

I donot see that pagesetup on my computer either (as i had told before) but when I tried the same on a machine that uses exchange server instead of the standalone imap or pop , i was able to create a draft and print it out with all the details.

Try that header and footer and see if it would help
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Author Comment

by:mhfinc
ID: 10940393
I have now done the Draft Folder file   page setup and put in these settings and still no header information.  Any more?
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Author Comment

by:mhfinc
ID: 10940422
Yes this is on a client using the company exchange server.
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Accepted Solution

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sunray_2003 earned 150 total points
ID: 10940444
i will tell you one easy way .. instead of  sending it to draft, put a CC to that email and send it to yourself

now it will come to your inbox folder
now printit and handover the paper to your boss.. how is that ?
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Assisted Solution

by:Mob-bom
Mob-bom earned 150 total points
ID: 10940473
No, when printing a draft, the To: and From: fields don't print when you use Word as the email editor.  Try turning off that function before printing each time or turning it off altogther.  
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