Solved

HP 3330: Adobe Acrobat 6.0 on Mac OSX version 10.2.8

Posted on 2004-04-28
4
343 Views
Last Modified: 2013-12-15

A user has a Mac OSX machine version 10.2.8.

He has an HP 3330 multi-function.

He is attempting to print in Adobe Acrobat 6.0, but is unable to get any print function to work.

All other software he uses works with this printer.

He has theorized that it may be a postscript problem.

Does anybody have any input?
0
Comment
Question by:mmcinally
4 Comments
 
LVL 21

Accepted Solution

by:
briancassin earned 250 total points
ID: 10946305
Is the printer set to print Postscript Level 2 in the printer driver and/or printer ?

Also have you downloaded and installed the latest drivers ?

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&taskId=110&prodSeriesId=66359&prodTypeId=18972&objectID=c00023302

According to your printer specifications "Emulates Adobe(R) PostScript Level2"

here is troubleshooting info from Adobe on printing PDF files in the MAC O.S.

http://www.adobe.com/support/techdocs/a9da.htm



if their is a way to go down to acrobat 5.0.5 I would do so... Front what I have seen Acrobat 6 is having a lot of printing issues on a lot of different operating systems

Not sure if this will help
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&taskId=110&prodSeriesId=66359&prodTypeId=18972&objectID=c00037982
0
 
LVL 38

Assisted Solution

by:hdhondt
hdhondt earned 250 total points
ID: 10954999
I have had several printing issues with Acrobat. In nearly all cases they were fixed by either upgrading or downgrading Acrobat (i.e 6.0 to 6.01, 6.0 to 5.0 or whatever). The latest version on PC is 6.0.1, dated 3 nov 2003. Upgrades can be downloaded from the Adobe website, downgrades are a bit more problematic...

With OSX 10.2 there should not be any PostScript problems - and if there are, there's not much you can do about it as you are using the (only) driver, supplied by Apple. In Acrobat, the PostScript version is usually selected when you go to print (at least it is in V6.0.1 on PC and in V4 on my Mac). You should find it under Acrobat settings in the print dialog box (the drop-down menu that says General). Try setting it to Level 2 or even Level 1.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This seems to be a very common error related to the Samsung printer driver. First, this is the error we're talking about: Log: System Type: Error Event: 7000 Agent Time: 3:37:24 am 22-Apr-09 Event Time: 6:07:24 pm 21-Apr-09 UTC Source: Se…
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
Both in life and business – not all partnerships are created equal. As the demand for cloud services increases, so do the number of self-proclaimed cloud partners. Asking the right questions up front in the partnership, will enable both parties …

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now