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Outlook 2003 sending but emails not being received

Posted on 2004-04-28
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Last Modified: 2008-04-21
Hi, I have two computers both with Outlook 2003 in an office that are doing the same thing.  Both were installed OEM with the new machine from different vendors.  The problem is when an email is sent, it goes to Sent Items but the recipient never receives it.

The machines in the office all share a T1 using WinXP Internet Connection, so they all have IP's of 192.168.0.x, and ZoneAlarm is installed on this machine.  Ive turned ZA off and still have this problem.  I dont think it has anything to do with this Internet setup however because all other versions of Outlook work.  Most users (about 30 of them) are on Outlook 2002 and some on Outlook Express, and none of them have sending problems.

One thing to consider is everyone has 4 accounts that are on a laptop, 1 for office send/receive, 1 for home send, 1 for a virtual voicemail box and 1 for a virtual fax box.  So if someone leaves a voice mail or fax they receive it as an email.

My thought is that having multiple accounts in Outlook 2003 is doing something to effect the way the app sends emails.  This is just a guess, but I've never seen an email go into Sent Items but not actually be sent, unless it was a firewall problem.  

So things Ive already tried is configuring Outlook Express on both machines and that did send.  I then took off Outlook 2003 and put on 2002 and that worked also.  I then took 2002 off and put 2003 back on and still the same problem.  I did this on both machines and they both used different Outlook 2003 discs, so dont think its a faulty disc.  Ive tried emailing from the user to himself and same problem.  So I dont think its anything to do with the email server.

Any ideas?
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Question by:BuMp
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by:Mob-bom
ID: 10941322
Have you tried removing all accounts and adding them back one at a time and testing after the add of each one to narrow down where the problem may be?

Remove all
Add 1 for office send/receive
Test
Add 1 for home send
Test
...
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by:BuMp
ID: 10941350
Sorry, yes I have already tried that, deleted all accounts actually, then just readded the 1 office one and same problem.
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by:Mob-bom
ID: 10941438
Are you by chance working offline or in cached mode on these 2 computers?  If so, can you test the issue working online?  
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Author Comment

by:BuMp
ID: 10951273
No, I just looked at both and they are not checked to Work Offline.  To my understanding if they were, the emails would just sit in the Outbox, and not actually be sent.
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by:Mob-bom
ID: 10951314
I understand.  But in the bottom right corner, there should be a status indicator.  When you are trying to send an email, is it connected?
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Author Comment

by:BuMp
ID: 10951388
Yes, it is connected and says send/receive complete.  Also when I do a test from the account setup that is 100% complete.
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by:Mob-bom
ID: 10951422
Did you say that you can receive successfully?  And are you using pst or exchange mailboxes?  

Have you tried setting up a known working account on 2003 to test?
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Author Comment

by:BuMp
ID: 10951483
It receives fine, using pop3 pst only.  The send mail server does not require authentication and this account works fine on Outlook 2003 and Express.  Its the same setup we've had for years and hundreds of people, never having a problem until now with Outlook 2003.
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by:Mob-bom
ID: 10951503
I'm stumped.  I'll look around.  Someone else here prob has the answer though :)
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by:maxnca
ID: 10951802
can tell us if you have any anti-viruse software installed on the 2 computers??
if so, what brand and are they full version not a demo and are they active on the 2 computers??
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Author Comment

by:BuMp
ID: 10951925
They are both running Symantec Corporate edition 8.1 client/server antivirus.  Ive tried turning off email and auto protection and still the same problem.
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Author Comment

by:BuMp
ID: 10952110
OK I sort of figured it out.  The office is a remote office so they have to use their ISP's mail server to send mail.  I opened up my mail server in my office to allow sending from their IP and configured Outlook 2003 to use our mail server, and it worked.  So their ISP must be blocking Outlook 2003 mail somehow.  I dont know if thats possible but other apps are able to send through their server.  Weird but I think thats the issue.  Thanks for all your ideas.
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