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Exchange/Outlook Auto-Reply Problems.

Posted on 2004-04-28
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Last Modified: 2012-06-27
Running Outlook XP (2002) clients with a single Exchange 2000 server.  Vamsoft ORF setup and checking against SpamCop and SpamHaus lists.  Sonicwall Pro 230 edge firewall.

We have just set up a user/mailbox called jobs@mycompany.com as a place to recieve resumes submitted from a job ad.

We wanted to have an automatic reply to all submissions, letting the sender know it had been recieved and thanking them.

First I tried setting up the out of office assistant with the pertinant text.  It worked fine for test emails from users on our global address list (ie. anyone who has a mailbox on our exchange server)  I then tested it from several Internet email accounts......the emails were received in the "jobs" mailbox...........but no out of office message was received back in the yahoo or hotmail mailboxes.

I then turned the out of office assistant off, on the "jobs" mailbox in Outlook.  I started the "rules" wizard and created a rule that said:
                            Apply this rule after the message arrives
                            where my name is in the To or CC box
                            have server reply using a specific message.

with the message specified and save.   Again, everything worked fine for internal (mailboxes on our exchange server)....the specified message was automatically sent in reply............and again, when I sent test messages from Internet mailboxes, the messages were received in the "jobs" mailbox, but not reply appears to have been sent back.

What am I doing wrong
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Question by:JConchie
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by:JConchie
ID: 10944036
Note:  if I do "run now" on my rule above, I get an "rule in error" box that says the error is "This action is not available in the current mode."

I have switched our Exchange server to native mode  (it has been in mixed mode since we upgraded over Christmas, uninstalled the 5.5 serve six weeks ago).........what other "mode" is this refering to?
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by:JConchie
ID: 10944137
Found this out on the net and changed the setting it refers to, still the same error if I do run now on the rule.
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by:JConchie
ID: 10944163
Fixed it........the following did the trick:
eubias (TechnicalUser) Aug 4, 2003
Stuart,
I had the exact same problem and it turns out that the default setting on an exchange server is to not allow auto-replies outside of the internal network. Once I enabled them, the problem was solved.

To enable Out-of-Office replies to the Internet:
1. Start Exchange System Manager on the exchange server.
2. Double-click Global Settings, and then click Internet Message Formats.
3. In the Details pane, right-click a domain name, and then click Properties. The default SMTP domain is "*".
4. In the Properties box, click the Advanced tab, and then click to select the Out of office responses check box. This enables Out-of-Office responses to the Internet for the selected domain.

I hope this was helpful.
eric

Found at Microsoft Exchange 2000 Server site.  This article was previously published under Q262352  
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Expert Comment

by:David Wilhoit
ID: 10944767
BTW, that's something of a security concern, if someone is trying a dictionary attack on your SMTP, OOFs would confirm the IP address. In general, automatic replies to the internet is turned off by most people, but it depends on your needs.


D
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ID: 10945279
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by:JConchie
ID: 10950072
Kidego,
I'll keep that in mind....will keep it turned off other than when we are advertising.....it's one of those "management" decisions that I have to accept.
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