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HP 5000 Paper Handling Problem

We are having issues with our loyal HP 5000 Series printer. The default setting for the drawer two has been set to JIS85 paper, and we cannot seem to change the settings back to letter. As such, everything we print requires that we push the manual feed button. We have verified that the applications printing to the HP5000 are not assisting with the problem. When we scroll through the menus, there are not settings in the paper handling menus for the default to be reset to letter.

Any ideas here?

Member_2_49692

Try this document to check for what is set on the printer and how to change it...

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&objectID=bpl06360&locale=en_US&taskId=110&prodSeriesId=25473&prodTypeId=18972

hdhondt

Your printer gets its paper size settings from the sliders in the tray. If the printer requests an odd size that is not in the tray, it would appear that the switches controlled by these sliders may be faulty - unless of course the application requests that paper size, but you say you have ruled that out.

justdou

Check your default printer settings in your control panel. Make sure that you set it in printing preferences and properties when you right click on the printer. Change your paper size in advanced settings aswell.

You could also check that you documents which your trying to print are letter and not some other custom setting.

Let me kn0w..

gl jus

hdhondt

No comment has been added to this question in more than 21 days, so it is now classified as abandoned..
I will leave a recommendation in the Cleanup topic area that this question is:
PAQ/No Refund
Any objections should be posted here in the next 4 days. After that time, the question will be closed.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

hdhondt
EE Cleanup Volunteer

Member_2_49692

I recommend Split between hdhondt and myself both are possible solutions to paper feed issues

hdhondt

Hi Brian

I did consider that, as either your or my suggestion is most likely the answer, but decided against it for 2 reasons:

1. we're not totally sure what the real problem/solution was
2. I'd rather not give points to myself unless I'm sure the answer is correct

I'll leave it up to modulo to decide.

ASKER CERTIFIED SOLUTION

DarthMod

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