?
Solved

Mac Address is not allowing PC on the network

Posted on 2004-04-29
4
Medium Priority
?
132 Views
Last Modified: 2012-05-04
Where I work, for some weird reason clients have been putting tickets in that there PC's are not able to log onto the network. After troubleshooting the PC and running all sort of IPconfigs/etc the machine still will not get onto the network. I could only log on locally to the machine. Normally when a PC is infected with a Virus we suspend there MAC address and they are not able to login. But this does not seem to be the case here, I have ran Virus scan on his machine and he is clean. I finally found a workaround, but i don't know if it's doing harm to the NIC or the Network. I came up to the conclusion that the Network might not know recognizing the MAC address, I used this program called SMAC and it changed the IP address to some default value of (01-01-01-01-01-01-01- etc)
This then allowed the machine to get on the network. I'm happy that this worked but I need to know why this worked and is it going to hurt the network in any fashion and is there another way to trobuleshoot this problem.

***The machine was a desktop not a laptop and it had not been moved from the location***

Any Help ?

DaKeys
0
Comment
Question by:dakeys
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 16

Expert Comment

by:JammyPak
ID: 10953047
"Normally when a PC is infected with a Virus we suspend there MAC address and they are not able to login"

 - how do you suspend the address - and then how does it get 'unsuspended'?
0
 
LVL 11

Accepted Solution

by:
ewtaylor earned 1000 total points
ID: 10953064
You are using windows 2000 server as your dhcp server? Have you checked it and seen if any MAC addresses have been locked out? Maybe your virus scan is picking up false viruses or else the dhcp server is not releasing the MAC address after the virus has been eradicated.
0
 

Author Comment

by:dakeys
ID: 11098855
Thanks EWtaylor, I tried you suggestion and it lead me into the right direction

Dakeys
0
 
LVL 11

Expert Comment

by:ewtaylor
ID: 11098969
Glad to of been of some help!
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
The Summer 2017 Scholarship Winners have been announced!
Michael from AdRem Software outlines event notifications and Automatic Corrective Actions in network monitoring. Automatic Corrective Actions are scripts, which can automatically run upon discovery of a certain undesirable condition in your network.…
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…
Suggested Courses

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question