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Outlook 2000 user receives "Operation Failed" when trying to forward email

Posted on 2004-04-29
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No other user in our 80-user company has more problems.  We have Exchange Server 5.5 SP4 all updates, etc.  User has laptop with Windows 2000 SP4, using MS Office 2000 Professional, setup standard in accordance with everyone else's configurations.  This is her third laptop in one year, including one desktop.  Something is 'always' different with her setup.  It's intriguing to the point that I almost want to say she's doing something to make it happen or she's building a case as to why she can't do work...both sound feasible.    

The problem this week is her forwarding abilities.  Seems that it does not matter if she forwards to inside the company, outside, attachment or not, she receives this "Operation Failed" message from time to time and it's "worrisome" to her that email is not going.

This could be totally user error, but as you can tell by my pessimism, there are reservations on my part that there is really anything wrong.  This sentiment is also apparent from the president of our company, in that not all of what she says is believed.   I just wanted to run this by the group and experts to see if there are cases where this would happen and, if so, what solutions are they before I actually went up to see her.  By the way, she’s a VP; ergo get my ducks in a row first.  

Any comments are certainly welcomed!!!!

DB
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Question by:DB12
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Mob-bom earned 500 total points
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I have received that error message myself.  If I hit send and I get "Operation Failed" then I hit save and then send again.  It seems to go just fine then.  
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by:Mob-bom
ID: 10953615
This KB documents at least a reason for getting the Operation Failed message, but it has never been the reason why I've gotten it which I've never figured out or pinpointed.  http://support.microsoft.com/default.aspx?scid=kb;en-us;195671&Product=out2K

BTW, I've always thought it may have something to do with available resources of the OS or somesuch, so you may want to try deleting all the temp files *.tmp,~*.*,*.chk, %temp%: http://www.theofficeexperts.com/cleanyourpc.htm
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