viking1946
asked on
MSN Messenger problem
My brother-in-law in Denmark has a Compaq with XP.I
> have an Emachine with XP.
> I have a LOGITECH MESSENGER WEBCAM and he has a
> CREATIVE PRO.My webcam has a built -in mic,his is
> built into the monitor.Before he installed the
> webcam I could talk to him and he could answer.Now I
> can see him but we cannot talk to each other.He has
> tried with a different mic,with the same result. He has also tried uninstalling the webcam,but we still couldn't talk like we could before.
> Does anyone have any ideas?
>
>
> have an Emachine with XP.
> I have a LOGITECH MESSENGER WEBCAM and he has a
> CREATIVE PRO.My webcam has a built -in mic,his is
> built into the monitor.Before he installed the
> webcam I could talk to him and he could answer.Now I
> can see him but we cannot talk to each other.He has
> tried with a different mic,with the same result. He has also tried uninstalling the webcam,but we still couldn't talk like we could before.
> Does anyone have any ideas?
>
>
ASKER CERTIFIED SOLUTION
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It may not apply - but just in case:
Why can't I send files or start an audio conversation with another contact?You may be behind a firewall or may be using Internet-sharing software or hardware, a system also known as ICS/NAT. To learn more, see "ICS/NAT Issues" on Known Issues. If you are behind a firewall, contact your Network Administrator and request that they consult MSN Messenger Help topic "About connecting from behind a firewall" (Help | Help Topics | All Topics). The basic functions of MSN Messenger should be unaffected because ICS/NAT issues affect only certain features.
Also, make sure your contact is not behind a firewall or ICS/NAT. If possible, try this with more than one contact to verify the problem is not with just one contact.
ref:http://messenger.msn.com/Help/#LQ10
Why can't I send files or start an audio conversation with another contact?You may be behind a firewall or may be using Internet-sharing software or hardware, a system also known as ICS/NAT. To learn more, see "ICS/NAT Issues" on Known Issues. If you are behind a firewall, contact your Network Administrator and request that they consult MSN Messenger Help topic "About connecting from behind a firewall" (Help | Help Topics | All Topics). The basic functions of MSN Messenger should be unaffected because ICS/NAT issues affect only certain features.
Also, make sure your contact is not behind a firewall or ICS/NAT. If possible, try this with more than one contact to verify the problem is not with just one contact.
ref:http://messenger.msn.com/Help/#LQ10
ASKER
Thankyou,we will be trying your suggestion.I have tried my audio and video settings and both are A OK.my brother-in-law says that his tests say the same yet we cannot speak to each other anymore.
Have you tried the Audio Tuning Wizard (Tools | Audio Tuning Wizard...). This may clear things up. Also, have you made sure that the sound isn't muted? Also, your Wave 'device' could have Bcome muted by the installation of the program. Go to Control Panel | Sounds, Speech ... | on the left, under See Also, Advanced Volume Controls. Make sure that Volume Control and Wave are both unmuted and up enough to hear them.
ASKER
All you have suggested has been tried and has passed the test at both ends.
ASKER
Hi, Just wanted to inform you that our problem has still not been resolved,but thakyou for your input.
Hi Viking,
Just to ensure that your mics output is reaching the system..can you try recording a some sound or voice using that microphone...? you Can use the windows sound recorder in programs->Acessories->Ente
Cheers.
Just to ensure that your mics output is reaching the system..can you try recording a some sound or voice using that microphone...? you Can use the windows sound recorder in programs->Acessories->Ente
Cheers.
ASKER
Thanks for this tip.Mine works fine and his does in Denmark.He has spoken to people in Denmark,but we can't talk to each other.Video is fine.Audio cuts us off as soon as we try to activate the audio.
Gooday Viking,
See if this helps
Usually the mic of a USB cam will be detected as a different recording device. The default recording device (mic) would be your sound card. Try this:
Control Panel > Sounds & Devices > Voice
Under "Voice Recording" change it to your Creative Mic or something & check the volume level, apply > OK.
Finally, sit back keep your fingers crossed and god bless.
Frankly I hav a lot of problems with MSN regarding Audio. ** TIP ** Hav U tried, what u faced is MSN your won't see it in Yahoo !
See if this helps
Usually the mic of a USB cam will be detected as a different recording device. The default recording device (mic) would be your sound card. Try this:
Control Panel > Sounds & Devices > Voice
Under "Voice Recording" change it to your Creative Mic or something & check the volume level, apply > OK.
Finally, sit back keep your fingers crossed and god bless.
Frankly I hav a lot of problems with MSN regarding Audio. ** TIP ** Hav U tried, what u faced is MSN your won't see it in Yahoo !
Hi All
The same problem occured to me too but no answer yet to MSN.I wrote to them to clarify,the gave me the same support answer.It seems a bug.I didn't give up but I started using yahoo instead.
I don't understand why any ISP stops msn messenger not yahoo.
These things are happend on previously woking machines with same conf.
Quite un explainable.
The same problem occured to me too but no answer yet to MSN.I wrote to them to clarify,the gave me the same support answer.It seems a bug.I didn't give up but I started using yahoo instead.
I don't understand why any ISP stops msn messenger not yahoo.
These things are happend on previously woking machines with same conf.
Quite un explainable.
See if this link would help: http://messenger.msn.com/Help/Issues.aspx
~sirbounty