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Activesync - cannot connect - running XP Home, office XP. Outlook 2003

Posted on 2004-04-29
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Last Modified: 2013-12-27
I have a Dell Axim X3. This PocketPC connects fine on other machines but will not activesync with my laptop (Presario X1000). I have spent days on this problem since I was determined to fix it and need it to work and have tried almost everything I can think of including fresh software installs of Activesync and all MS Office products, updates to USB drivers, hard reset of PocketPC. Have scoured dell user groups and MS site. Cannot find a fix anywhere. Any geniuses out there who can solve this problem?

Regardless of whether I use USB or IR, Activesync shows 'Connected' then one second later 'Not Connected' message. The laptop recognises the Win CE device, but Activesync seems to be blocked from seeing it. I have disabled all firewalls, virus protection and other impediments to TCP connectivity. Still no joy. I am running Activsync 3.7.1 but have tried it with 3.7 and 3.5 and still no joy!

I have searched register for orphaned references to old partnerships (there were none) and have run detect and repair in Outlook 2003 after deleting some files (per recommendation on one of the forums).

I have played with all the Activesync settings on the PDA and on the laptop.

This seems to be some kind of firewall issue blocking Activesync from the device, but no firewall is runnnig. I have even one-by-one stopped each running service to see if one of them was interfering. Still no luck.

If anyone can fix this then they are a true troubleshooting heavyweight and worthy of a billion points or more. :)

Responses eagerly awaited.

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Question by:davidwatl
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LVL 48

Assisted Solution

by:Mikal613
Mikal613 earned 200 total points
ID: 10958965
First did you set up aan account with Active sync??
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Author Comment

by:davidwatl
ID: 10960207
You cant set up a parnership until after the device connects. If not connected, no partnership!
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by:Mikal613
Mikal613 earned 200 total points
ID: 10960251
when you plugged in the USB did windows install the deviceDrivers?
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Author Comment

by:davidwatl
ID: 10961441
Windows recognizes the CD Device in Device Manager so all the drivers are in place
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Author Comment

by:davidwatl
ID: 10961809
Sorry I meant Windows see the CE Device (not CD Device!)
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rama_krishna580 earned 200 total points
ID: 10967129
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by:CJCraft
CJCraft earned 50 total points
ID: 11218121
This shouldn't be the issue but check to be sure:

ActiveSync on handheld:
Tools, Options..., When synching remotely... Maintain connection.

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Assisted Solution

by:fordraiders
fordraiders earned 50 total points
ID: 11301225
do you have Norton  personal firewall installed ?
fordraiders
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Author Comment

by:davidwatl
ID: 11413310
Hi all

Turns out this was hardware error. Dell replaced the device. Thanks to all for the suggestions.
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Expert Comment

by:fordraiders
ID: 11415333
Are you going to award points !, just curious.
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Author Comment

by:davidwatl
ID: 11565195
thanks to all who helped. I did a point split based on perceived level of effort in helping me find an answer.

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