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Nero backup - restore problem "ZIP file cannot be opened"

Posted on 2004-04-29
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Last Modified: 2007-12-19
I used Nero 6 backup app to backup my hd about 2 weeks ago, and 2 days ago
my hd started the death clicking, so i figured it was a gone'r.  It was an
IBM 60gig in my dell 8250.  so i thought i'd be ok with a new drive and
using my backup.

in the restore operation of Nero (current version), it asks for the .nbi file, which i had, which i
suppose is the history or map of what was backed up.  the backup was done
using nero's compression, so all the files have a nco extension.

in the wizard, which is pretty straight forward, it fails at the "restore"
command with the error "ZIP file cannot be opened"  Nero charges $1.50 per
minute, which i did, but the tech was either new or didn't know what he was
doing.  after 10 minutes of trying to explain, he said he'd call me back,
and to this day, has not.

now, this is the interesting part.  i can click on each file in the back up
and it will ask me to open it, i say yes and it will actually resotre that
one file to its origianl location.  that works fine, but, i've got too many
files to expect ot do them one at a time.

i am convinced the app has a bug in it.  has anyone experinced this and does
anyone have an idea or workaround to my restore issue.  I still have not heard back from Nero,
both emails, support requests and the phone call has not provided any replies.  

thanks in advance,
if i could trouble you to email me too the response, it would be cool.

rick in Jupiter FL
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Question by:rickster
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by:magus123
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what in the back up

are you restoring the os

or just media,data type files.


from where are you running the back from

windows???  or """bootable disk"""
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by:rickster
Comment Utility
pics, docs, settings... no os
no

from an external harddrive
installed nero, pointed the restore wizard to the path to the ext hd, picked the target drive, pretty straight forward.  it does build the folder tree for all the folders, but wont put an files in the folders.  it just donesnt care for the nco compressed files.  

been spending time reinstalling from old backups and uncompressing each one, so i really dont think its worth spending anymore time on it.  I'd say the program is buggy though.  

i could of tried it on another pc, or tried reinsatlling the software, but too late now.  thanks
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magus123 earned 125 total points
Comment Utility
nero uses images to save their work try this tool to see if it
helps you http://www.smart-projects.net/isobuster/
http://www.ezbsystems.com/ultraiso/main.htm

good luck
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