Unable to perform online update of McAfee Virus Scan brought by AOL

Hi Everyone:

      I am needing help in updating McAfee Virus Scan 8.0 brought by AOL.  In the past, live updates would automatically take please whenever the pc would completely boot up.  I noticed when it tried tonight, McAfee Virus Scan gave me a message indicating my pop up blocker was turned on.  I believe if I turn off pop up blocker the update will successfully go through.  But, unfortunately, I am not sure how to turn off the pop up blocker.  I "assume" it is referring to the pop up blocker built into AOL, but, I am not sure.  To my knowledge, I am not using any third part popup blockers.  However, I do frequently run anti-spyware software.  
I do see a message at the bottom of my AOL window indicating Allowing Pop-ups, but, I am not sure how to configure this area of AOL to allow the update to McAfee to go through.  

     If it helps, I am using AOL off from Comcast, therefore, I also can access and use IE.  

     Any help on this post will be appreciated.

     Thank you
Who is Participating?
acmpConnect With a Mentor Commented:
What is hte exact message that you get?

I use pop up blockers but they don't affect my updating.

Have you tried doing an 'Update Now' from the virus console? what messages do you get?

Can you give more info?
GMartinAuthor Commented:
Hi Everyone:

      I am sorry for the delay in responding back to this post.  I finally have this situation resolved.  Apparently, I had some Trojans and spyware on my system for which I removed using McAfee Anti-Virus 8.0, Cool Web Shredder, and SpyHunter.  The problem is now fixed.


OK, glad it's fixed.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.