All about CRM
Posted on 2004-04-30
I am planning to develop a CRM type of applicatoin.
I need to your expertise on what are the things we can input into it.
This application is useful for top management to know the revenues generation and business they are doing. They have to know at one glance at what point they stand.
and it should track customers contacts and how much business they are giving and any referrals.
and to add on to the above list, I want to know whether I am missing anything or not.
This will be a web application.
I want suggestions from all of you, any extra points can be added which will satisfy my management.
I don't have any specs, so I am asking your inputs.
waiting for your suggestions.