Solved

Norton Live Update stopped connecting ....

Posted on 2004-04-30
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12,382 Views
Last Modified: 2012-05-04
Hi everybody,
    I am in a strange problem, I have Norton antivirus 2003. Now it has stopped updating my virus definitions. Actually when I run the Norton Live Update it responds like this....

Live Update Status.

The following Symantec products and components are installed on your computer.
> LiveReg
> LiveUpdate
> Norton AntiVirus
> Norton AntiVirus Virus Definitions
> Norton CleanSweep
> Norton Ghost
> Norton SystemWorks 2003
> Norton Utilities
> ScriptBlocking
> Speed Disk
> Symantec Common Client Updates
> Symantec Common Driver: SymEvent
> Symantec Redirector
> Symantec Security Response Submission Software Updates
> Symantec Shared Components

Initializing...
Connecting to liveupdate.symantecliveupdate.com...
Downloading catalog file, not available.
Connecting to liveupdate.symantec.com...
Downloading catalog file, not available.
Unable to connect to host
LiveUpdate could not retrieve the catalog file of available Symantec product and component updates. Please verify that you are able to connect to the Internet and run LiveUpdate again.
LiveUpdate session is complete.

I simply cannot understand what to do...Please help...It's urgent.

Thanks in advance,
Avik.
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Question by:Avik77
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Expert Comment

by:sunray_2003
ID: 10963501
Apart from liveupdate does internet connection work fine

temporarily disable firewall and see if it would do liveupdate

Also try removing norton completely ( use this tool
http://service1.symantec.com/SUPPORT/nav.nsf/8d071816eedd7cac88256c0e005a96e5/33497f6e8a319ece88256ace0076cc02?OpenDocument)
, install it and then check

Post back
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LVL 11

Expert Comment

by:ghana
ID: 10963542
From the Symantec KB:

Error: "LiveUpdate could not retrieve the catalog file...
http://service1.symantec.com/SUPPORT/ent-security.nsf/9d94c8571a91ba4788256bf3007f62b5/4463ae36b184717d88256a220026a70d
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LVL 11

Accepted Solution

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ghana earned 500 total points
ID: 10963562
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Author Comment

by:Avik77
ID: 10966916
Thanks ghana ur link was spot on....I had to modify my hosts file ..... remove lines with entries "symantec" and "live update" and save it ........... now my Live Update runs as usual...

Avik.
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LVL 11

Expert Comment

by:ghana
ID: 10967082
Glad I could help you. Thanks for your rating!
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