Posted on 2004-05-01
My wife and I recently purchased a Sony RS520 Desktop computer (April 2004). It came pre-installed with Windows XP home edition version 2002 SP1.
The problem we are having is that we install Prinshop Deluxe Ensemble II software. The installation goes fine and completes. The problem arises when we try to run the program it gives the following error:
"PSDeluxe caused General Protection Fault in module USER.EXE at 0001:67AC choose close PSDluxe will close"
I tried uninstalling and reinstalling the software. I removed all instances of PSDeluxe in the windows registry. I tried installing the software in safe mode. I tried to run software using different windows compatibility mode settings, nothing seems to work.
I also own a Toshiba Laptop Pentium 4 Satellite running Windows XP home version 2002 SP1. I installed the Print Shop software on it and the program runs fine.
I viewed both the user.exe file on the Sony and also on the Toshiba. Both files are identical in size 47,872KB. The Sony file is dated 3/31/2003. The Toshiba file is dated 8/18/2001.
Both computers have all of Microsoft's critical updates installed up to April 30, 2004.
I ran SFC /scannow utility on the Sony to see if any system files were incorrect.
Any suggestions to provide a resolve to our problem, owuld be sincerely appreciated.