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WIINDOWS XP SHUT DOWN PROBLEM

Posted on 2004-05-01
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Last Modified: 2008-02-26
Hi,

I am running windows xp pro and have problems while shutting down.Everytime i try to shut down the system I get a ending sample window which I believe is trying to end some program running without my knowledge.Finally it says that it cannot end the program by itself.So i hvae to manually click  on end now and then windows shut down.

Any idea as to why such a problem arises?

lerouge.
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Question by:satishmadhu
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Expert Comment

by:SheharyaarSaahil
ID: 10969550
Hello satishmadhu =)

got START>RUN and type  msconfig
in the STARTUP section, disable all applications, reboot and now try to shutdown.
Does it give the error again ??

!! GOOD LUCK !!
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Expert Comment

by:SheharyaarSaahil
ID: 10969556
When it Ends Down the program, it NAME is written on the Title Bar of this small window.
What is this NAME ??
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Expert Comment

by:gemarti
ID: 10969594
Probably not much help, but:

Shutdown and Restart Troubleshooting:
http://aumha.org/win5/a/shtdwnxp.htm
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Expert Comment

by:CrazyOne
ID: 10969599
Create a batch file and to shutdown the OS using the following utility and at the minimum use the -f switch

Syntax for Windows XP:

      SHUTDOWN [options] [-m [\\ComputerName]]  

options
   -M \\Computer  : A remote computer to shutdown.
   -L          : logoff current user

   -c "Msg"    : An optional shutdown message
   -S          : Shutdown

   -R          : Shutdown and reboot

   -A          : Abort a system shutdown during the timeout period.

   -T:xx       : Set the timer for system shutdown in seconds.[20 sec. default]

   -F          : Force running applications to close.
                 ATTENTION: If you use the -F parameter shutdown will not
                            prompt for File-Save in any open applications.
                            This will result in a loss of all unsaved data!!!

   -d u:xx:yy   : List a USER reason code for the shutdown.
   -d P:xx:yy   : List a PLANNED reason code for the shutdown.
                   xx Specifies the major reason code (0-255)
                   yy Specifies the minor reason code (0-65536)
When using this command to reboot a server - the shutdown can be made faster if the services are halted using NET STOP - the NT shutdown process will normally allow about 30 seconds to ensure each running service has time to stop.
e.g.

net stop "Microsoft Exchange Internet Mail Service"
net stop "Microsoft Exchange System Attendant" /y
wait 20
shutdown /Y /T:5 /C /R
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Expert Comment

by:adecold
ID: 10969641
Whats the Name of the Process that gives an error??
????.exe

Adecold
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by:CrazyOne
ID: 10969644
adecold seems like SheharyaarSaahil already asked that.
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by:SheharyaarSaahil
ID: 10971183
:)
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Author Comment

by:satishmadhu
ID: 10973547
Hi,

The name of the process is SAMPLE.

lerouge
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by:SheharyaarSaahil
ID: 10973563
so, did u tried to disable all the starting applications from msconfig ??
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Author Comment

by:satishmadhu
ID: 10974223
Hi,
tried that but still the problem persists

lerouge
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by:SheharyaarSaahil
ID: 10975536
plzzz do one thing, i want to check for the background applications that are running on ur system, so plzz Download HijackThis from here, run it, Save the Log File and post here:
http://www.softpedia.com/public/cat/10/17/10-17-69.shtml
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Author Comment

by:satishmadhu
ID: 10982854
Hi,
here is the log file.

Logfile of HijackThis v1.97.7
Scan saved at 8:10:18 PM, on 4/29/2000
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\DAP\DAP.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\MY DOWNLOADS\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\SATISH MADHUSUDAN\Application Data\Mozilla\Profiles\default\4x686n21.slt\prefs.js)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_16_0.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_16_0.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - (no file)
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

lerouge
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Expert Comment

by:CrazyOne
ID: 10982861
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by:CrazyOne
ID: 10982865
These look fishy to me

C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\WINDOWS\system32\ZCfgSvc.exe
0
 
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Expert Comment

by:CrazyOne
ID: 10982875
And these

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 10982880
Maybe running this will help

http://crazyone.tekmasters.com/malwaretools.html
BHODemon | Think of BHODemon as a guardian for your Internet browser: it protects you from unknown Browser Helper Objects (BHOs), by letting you enable/disable them individually. BHODemon is free, runs in the tray area, and works on Windows 95 or later operating systems.
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Expert Comment

by:CrazyOne
ID: 10982888
I don't like this one either


O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
0
 
LVL 6

Expert Comment

by:adecold
ID: 10982891
From what i read ZCfgSvc.exe is a process that has to do with laptop networking os something related to that.
http://www.answersthatwork.com/Tasklist_pages/tasklist_z.htm

Heres some info about inetinfo.exe and it's vulneribility
http://pestpatrol.com/pestinfo/i/inetinfo_exe_vulnerability.asp


Adecold
0
 

Author Comment

by:satishmadhu
ID: 10983606
HI guys,
The problem still persists.Here is my latest highjack file


Logfile of HijackThis v1.97.7
Scan saved at 11:37:47 PM, on 5/3/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\PROGRA~1\MI6841~1\MSSQL\binn\sqlservr.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\ISTsvc\istsvc.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\MY DOWNLOADS\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.couldnotfind.com/search_page.html?&account_id=136763
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.couldnotfind.com/search_page.html?&account_id=136763
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.couldnotfind.com/search_page.html?&account_id=136763
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\SATISH MADHUSUDAN\Application Data\Mozilla\Profiles\default\4x686n21.slt\prefs.js)
O2 - BHO: IE Agent - {00000000-0000-0000-0000-000000000221} - (no file)
O2 - BHO: (no name) - {00000762-3965-4A1A-98CE-3D4BF457D4C8} - (no file)
O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll (disabled by BHODemon)
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll (disabled by BHODemon)
O2 - BHO: (no name) - {F7F808F0-6F7D-442C-93E3-4A4827C2E4C8} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - (no file)
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\WebRebates\System\Temp\topr1150_script0.htm
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)

lerouge
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Expert Comment

by:SheharyaarSaahil
ID: 10987518
Man !! i can't find anything suspisious here :-\

Ok plzz do one thing, boot into safemdoe, login as Administrator, and after getting into safemode, restart the system, does this SAMPLE message comes up here too ??

if NO, then try to login as anohter profile of the system, and check whether this problem is also happening in other profile or not ??
0
 

Author Comment

by:satishmadhu
ID: 10990544
Hi,
It comes up when I run the ccomputer in safe mode and also when I use a different proffile.

lerouge.
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Expert Comment

by:SheharyaarSaahil
ID: 10990580
:-\

that means, its a Windwos system problem,,,,,,,, !!!

Consider doing a Repair install,,,,,

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP:
http://support.microsoft.com/?kbid=315341


or if u want u can also try SFC scan,,,,,,,
Goto START>RUN and type  sfc /scannow
u will need ur WinXP CD in order to fix the corruted windows system files, if found by scan.

!! GOOD LUCK !!
0
 

Author Comment

by:satishmadhu
ID: 10990832
Hi,

I tried the sfc/scannow thing and it says that windows cannot find the required file.Is something corrupt with my system files?

lerouge
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Expert Comment

by:SheharyaarSaahil
ID: 10990943
did it gave the error after scanning, or after u typed  sfc /scannow
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Author Comment

by:satishmadhu
ID: 10990962
Hi saahil,
After i typed in sfc/scannow.

lerouge
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Expert Comment

by:SheharyaarSaahil
ID: 10990983
> sfc /scannow


u have to type exactly the above thing, just copy and paste in the run dialog box !!
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Expert Comment

by:SheharyaarSaahil
ID: 10990989
uffffffffff,,,,,,,ok this is the Exact thing


sfc /scannow
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Author Comment

by:satishmadhu
ID: 10990998
Hi,

ok this time i get a dos window which vanishes in just 1 or 2 secs.

lerouge.
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Author Comment

by:satishmadhu
ID: 10991008
....  and then nothing happens.

lerouge
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Expert Comment

by:SheharyaarSaahil
ID: 10991021
after that DOS windows vanished, didn't u get any other small window with a progress bar ??
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Expert Comment

by:CrazyOne
ID: 10991032
Then do this

Start > run cmd
sfc /scannnow
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Author Comment

by:satishmadhu
ID: 10991111
Hi guys,

Didnt get any other window showing the progress bar.

Also tried doing it using the start/cmd thing:  says YOU MUST BE AN ADMINISTRATOR RUNNING A CONSOLE SESSION IN ORDER TO USE THE WINDOWS FILE CHECKE UTILITY.

What does this mean as I am logged in as the administrator?
lerouge
0
 

Author Comment

by:satishmadhu
ID: 10992440
Hi guys,

I tried to upgrade my OS and it failed and gave me an error saying fdc.sys is corrupt.What to do now ?

lerouge.
0
 

Author Comment

by:satishmadhu
ID: 10999287
HI guys,

Tried to do a do repair of OS,the first time did not complete.It gave an error

"UNREGMP2.EXE entry point not found
The procedure entry point GetIUMS could not be located in the dynamic link library MSDART.DLL."

Then tried the repair again and this time it worked perfectly.

Checked for the SAMPLE thing and it still persists.

Dont know what to do.

lerouge
0
 

Accepted Solution

by:
satishmadhu earned 0 total points
ID: 10999483
Hi guys,

Found the solution at
http://www.annoyances.org/exec/forum/winxp/1074180478 


Anyway Thanks a lot for all ur efforts.i really appreciate it.

lerouge.

0
 
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Expert Comment

by:SheharyaarSaahil
ID: 11102577
satishmadhu,,,, plzz close this question now,,, for inforamtion reffer here >> http:/help/closing.jsp#1
0
 

Author Comment

by:satishmadhu
ID: 11118915
Hi guys,

Since none o ur answers could actually solve my problem,I have decided to close this question without awarding any points
Thanks for all of ur help again.


lerouge
0
 
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Expert Comment

by:SheharyaarSaahil
ID: 11118938
no problem,,,,, go ahead :)

!! GOOD LUCK !!
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