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Links don't work in Entourage X

Posted on 2004-05-02
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Last Modified: 2007-12-19
When a Mac user sends a link within an email, such as
http://google.com
from Entourage on a Mac to Outlook Express on a PC, the link is not blue and underlined when it is received in the PC. It is plain text. Instead of being able to just click on the link, the recipient has to copy and paste it into his/her browser.

How do you make Entourage handle links in an email the same way as Outlook Express handles links (automatically turns them into blue, underlined hypertext links)

Thanks for your help.
Al Gordon

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Question by:Al_Gordon
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weed earned 250 total points
ID: 10974054
It's not the way the client is sending it, it's the way the client is receiving it. The OE on the PC isnt recognizing the URL. Could be because there is no www before the google. It probably requires http://www.<url> in order to auto-recognize a URL.
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by:Al_Gordon
ID: 10974082
It's a thought, but I can send http://google.com or http://www.google.com from OE (PC) to OE (PC) and both URLs are displayed as undelrined blue links.

So it looks like OE (PC) is interpreting anything that starts with 'http://' to be a link, whether or not it is followed by 'www'.

There seems to be something that Entourage in the Mac does to the outgoing text that prevents it from being interpreted as a link by OE in the PC.

Al
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by:weed
ID: 10974091
Any half decent email program is going to automatically recognize links and underline them whether the client has sent it as plain text or HTML. The Mac client isnt/cant go out of its way to prevent auto-link highlighting.

Try it with any other email client and see what happens. Try using the OS X mail program to send mail instead. Probably want to be using it instead of Entourage X anyway. Much more robust and far less likely to hose your database.
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Author Comment

by:Al_Gordon
ID: 10974139
I agree with you, Weed. It seems impossible that OE would not auto-convert a link from Entourage, but does from all PC-based mail clients.

Is it possible that Entourage is placing the link within some HTML tag that prevents the link from being interpreted as a link? I am grasping at straws here.

Has anyone else observed the same porblem?

Al
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by:weed
ID: 10974344
Not if the email is being sent as plain text, and i dont think there's html code that says "ignore this url".
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Author Comment

by:Al_Gordon
ID: 10976253
But what happens if someone wants to send formatted text (color, bold, etc) and include a URL? I can have HTML content when composing an email in OE (PC) and the URL will be converted to a blue underlined link when received. However, when that same message is compsed in Entourage and sent to OE in a PC, the URL is just dead text.

So, all I am asking is how I achieve the same reasonable feature in Entourage that I have in OE.

I also do not know of any HTML tag that causes a URL to be ignored, although it may be an unintentional side effect of some tag that is used by Entourage that is not used by OE.

Al
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Author Comment

by:Al_Gordon
ID: 10978023
I have figured out the problem, but not the solution. Here it is:

In OE or Entourage, when sending an email in plain text, a URL is sent as plain text (no HTML tags). When the recipient receives the email in OE, the OE email viewer looks for URLs embedded in plain text and converts them to a link when displayed.

In OE, when a Rich Text (HTML) message is being composed, URLs are converted to links in the compose window. For example, if you typed http://www.google.com, it would immediately get converted to:
<a href="http://www.google.com">http://www.google.com</a>

However, in Entourage when composing an email in Rich Text (HTML), a URL is not converted to a link. Since OE does not look for URLs when it receives a Rich Text (HTML) message, the URL remains as text, and no link is created.

So that's what's happening. The question is, How do I make Entourage behave like OE?

Al
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Expert Comment

by:weed
ID: 10979583
Again, it's a matter of the client auto-recognizing urls in plain text. Most email clients do it. Apparently OE doesn't. It's not a matter of getting Entourage to behave like OE. It's a matter of either using a better client than OE on the other end, or manually creating the URL in the Entourage mail so that even a mail client like OE cant ignore it.

Try this. Send an email to yourself from entourage. Use plain text, and include a url. Does Entourage auto-recognize the URL when you receive it?
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Author Comment

by:Al_Gordon
ID: 10981759
Not true. What I said was that OE **DOES** recognize URLs as links when it receives them as plain text (from Entourage or OE or any email client). It does NOT recognize them as links when they are text within an HTML message. For that reason, OE converts, for example, ' http://www.google.com' to '<a href="http://www.google.com">http://www.google.com</a>' when composing an HTML message. Entourage doesn't seem to do that.

As I said, a URL sent from Entourage in Plain Text gets converted to a link by the OE viewer in the receiving machine.

Why is it so unreasonable to expect that you can have formatted text AND active links in an email sent from Entourage to the millions of OE users around the world? After all, that is standard fare when you send the email from OE or Outlook.

Al
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by:weed
ID: 10981918
You can, you just have to manually enter the URLs with href tags and all.
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