Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.
Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.
Have a better answer? Share it in a comment.
It's possible that the DVD drive has failed - test it in another system. New drives sometimes go bad in a short time, and hopefully, if this is the case for you, you can return it under warranty.