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XP client unable to connect to exchange 2000 mailbox

Posted on 2004-07-30
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Last Modified: 2010-04-08
Hi

I have a user who has just been upgraded to XP.  All of a sudden they can't connect to their mailbox on exchange 2000.  Outlook says they don't have permissions.

I've disabled the NT password authentication, but this will prompt the user for a password everytime they log on.
OWA works fine.
I've logged on as the user from my machine (windows 2000) and can read emails fine.

The temporary resolution has been to give everyone full access to the mailbox (active directory - exchange advanced - mailbox rights).  While I was there I checked that the 'self' user had full rights - they do.

I'm stumped and I know my solution isn't secure or correct.
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Question by:Mad_Lenny
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mark-wa earned 500 total points
ID: 11681933
Hello Mad Lenny,

I have seen similar issues to this before that the only thing I've seen work was to backup the data, delete and recreate the user and mailbox.  To backup the data, an easy way is to login using his login on another machine where it will work.  Then go into his mailbox and change the mail delivery to a .pst file.  This will download everything that was in the exchange mailbox to the .pst.  Then, once you have recreated the account and mailbox, you can login on his machine and import everything back into the mailbox.  Hope that helps.

Mark
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by:Mad_Lenny
ID: 11684652
Thanks Mark, will probably try this on monday.  Was also having file permission problems with this user as well so I guess something got corrupt along the way.
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Author Comment

by:Mad_Lenny
ID: 11693850
Tried this briefly.  I created a new personal folder for the user, then changed the mail delivery to the folder rather than the exchange mailbox.  This just moved the 10 or so emails in the inbox into the new folder - what I would need is every email exported into a pst.  Do I just use import/export and take the whole lot?
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by:mark-wa
ID: 11699191
Hi Mad Lenny,

Yes, you could export the data from the mailbox and import it into the .pst file you created.  Hope that helps.

Mark
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Author Comment

by:Mad_Lenny
ID: 11715436
Yes, that worked fine.  Thanks Mark.
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by:mark-wa
ID: 11716579
Hi Mad Lenny,

Glad you got things working.  Hopefully they'll keep working for you.  Take care.

Mark
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