Outlook 2000 Cannot fetch new headers

Posted on 2004-07-30
Last Modified: 2012-06-27
I am trying to use Outlook 2000 to retrieve my e-mail from school.  The school uses IMAP instead of POP.

When I go to the site and retrieve my e-mails, I have no problem.  However, when I use Outlook 2000, I get the following message.

“Cannot fetch new headers in the inbox for  The inbox for this account could not be opened.  The IMAP server may not contain your Inbox or the local cache may be out of date.”

I would appreciate any workable solution.
Question by:perezm
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
LVL 49

Expert Comment

ID: 11678499
Try these

a) Go to outlook's help menu and do a "Detect and repair". Check if that would help solve this issue

b) If not , then delete that email account and create it again. Before creating , check with your school IS dept,
if the incoming imap server that you are giving is correct. Increase the timeouts and see if that would help

c) Check with other friends if their outlook can get the emails. I am not sure if you were previously able to retrieve email in outlook or this is the first time you are trying.

Post back if the above would help


Author Comment

ID: 11679355
a) Went to help menu, "detect and repair" didn't help solve this issue.

b) Deleted e-mail account and created it again. Incoming imap server is correct. Increased the timeouts and didn't help.  Got the same error message.

c) Checked with friends and their outlook can get the e-mails. This is the first time I am trying.

Went to the internet and found where it said that I needed a new dll.  Do you know if this is true??  
However, I couldn't find a file that I could download.
LVL 49

Expert Comment

ID: 11679380
> where it said that I needed a new dll.

What is the DLL name ? That might solve the issue

MS Dynamics Made Instantly Simpler

Make Your Microsoft Dynamics Investment Count  & Drastically Decrease Training Time by Providing Intuitive Step-By-Step WalkThru Tutorials.

LVL 49

Accepted Solution

sunray_2003 earned 50 total points
ID: 11681162
Try d/l it from here

if you have a browser that has a pop-up blocker , disable the pop-up blocker as the above page might give a pop-up when you attempt to download
after downloading it , register the DLL and restart outlook to see if that would help

To register : Start --> run --> Regsvr32 pstprx32.dll


Author Comment

ID: 11682343
Disabled the pop-up blocker.  When I tried to download, got the following error.

<br />
<b>Warning</b>:  filesize(): Stat failed for /home/httpd/vhosts/ (errno=2 - No such file or directory) in <b>/home/httpd/vhosts/</b> on line <b>69</b><br />
<br />
<b>Warning</b>:  Cannot modify header information - headers already sent by (output started at /home/httpd/vhosts/ in <b>/home/httpd/vhosts/</b> on line <b>69</b><br />
<br />
<b>Warning</b>:  Cannot modify header information - headers already sent by (output started at /home/httpd/vhosts/ in <b>/home/httpd/vhosts/</b> on line <b>70</b><br />
<br />
<b>Warning</b>:  readfile(/home/httpd/vhosts/ failed to open stream: No such file or directory in <b>/home/httpd/vhosts/</b> on line <b>71</b><br />.

I have tried a few time, but always the same problem.

Author Comment

ID: 11999226
I have no problems with that.  I believe it is fair.


Featured Post

Get HTML5 Certified

Want to be a web developer? You'll need to know HTML. Prepare for HTML5 certification by enrolling in July's Course of the Month! It's free for Premium Members, Team Accounts, and Qualified Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question