Norton trouble Please help
Posted on 2004-07-30
I have customer who is having trouble with his Norton Antivirus 2004. He originally detected a Trojan which was deleted and then took some Xp boot files with it. Which we since have recovered from. His Norton subscription is only two months old. The problem is when we click on the shortcuts or any other Norton file it will not open up. I did a uninstall of all the software. I origally did a prescan and it did not detect anything. I also did an updated stinger external scan and it did not find anything either. Reloaded Norton 2004. It comes up that you need to register did that and was successful. Now everytime you reboot it asking to reregister. Plus the shortcuts still will not open Norton up. Plus we have the annoying Norton popups that ask allow WINXP.exe? and allow CSE.EXE? There about four or five of these you have to permit or block or manually configure. Any idea on what to do in this situation? I appreciate any and all input to this problematic question.