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Restoring ExchSrvr 2K3 Database/Information Store (.edb or .bkf) neither works!

Posted on 2004-07-30
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Last Modified: 2012-06-27
Okay, I am running Windows Enterprise Server 2003 w/Exchange Server Enterprise Edition 2003. Everything was running smoothly for over a month. Then one day I started getting calls about OWA not working outside of the Local network. So I started experimenting with the settings in IIS and totally screwed up OWA. I determined that the only way to get it back was to uninstall IIS and Exchange. Before doing that, I stopped the MSExchange Information Store service and made a complete copy of the contents of the MDBDATA folder. I then restarted the service and made a backup of the information store with NTBACKUP. It seemed like everything was peachy. That was until I tried to recover the backups.

I have tried replacing the contents of the MDBDATA with all the original files, then tried doing the same thing without the .chk and .log files. I tried restoring the .bkf file and it usually gives me a fit telling me that the server is not an exchange server and all this balogne. I tried using the Recovery Storage Group to mount the mailboxes, but I had pretty much the same problems that I had with just replacing files in the regular storage group.

From what I can tell, the database is consistent. I ran eseutil and it tells me status="clean shutdown." When I try replacing the new MDBDATA folder with the backed up files, the Exchange System Manager either hangs when trying to mount mailboxes or gives me some c1041724 error. I am now reinstalling exchange and going to see if it leaves the .edb files alone so maybe it will just use the old stuff.

In short, I am at the end of my rope. I have tried everything I know to do and have tried each at least twice. I have tried most of these on clean installations of exchange.

I would appreciate any help that anyone can offer. Thanks.
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Question by:Gilmoro
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Expert Comment

by:Vahik
ID: 11682422
u have four files priv1.edb priv1.stm pub1.edb pub1.stm and eseutil is telling u
that it is clean ?if so
dismount ur stores(make sure this database can be overwritten by restore is checked).
cleanout the mdbdata folder(everything)
import the four files(dont bother with any log files.after u run eseutill they are useless in ur new dtabase).
restart ur server.if not successfull u may have to rum isinteg(this may be required since u original database is gone).
is this what u did?if not just do it and see if u are successfull to mount ur store.
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Author Comment

by:Gilmoro
ID: 11682488
Yes, that is excatly what I have. Those 4 files and the log files too.

I have tried it both ways, without the log files and with. Both methods do not work. How do I use isinteg? I have not used this and do not know what to do with it.

Thanks for the help so far.
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Expert Comment

by:Vahik
ID: 11682860
http://support.microsoft.com/default.aspx?scid=kb;EN-US;301460

it is the same for 2003.
c:\program files\exchsrvr\bin\isinteg -s (exchange server name) -fix -test alltests

and u will know what to do.just make sure stores are dismounted.

sorry for thr delay i had to go out.

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Expert Comment

by:Vahik
ID: 11682874
http://www.experts-exchange.com/Networking/Email_Groupware/Exchange_Server/Q_21070796.html

read this he went throught the same proccess as u  and it worked for him.
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Author Comment

by:Gilmoro
ID: 11682951
Okay, well I tried the isinteg -s LLGSERVER -fix -test alltests and it shows both stores as being offline. It says cannot intiate verification process, please consult log file. There is no log file.

I looked at your other conversation and I can't follow what happened. It's like there are two conversations going on.

More info, please.
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Expert Comment

by:Vahik
ID: 11683053
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LVL 26

Expert Comment

by:Vahik
ID: 11683057
u must make sure information store is started in ur services eventhough stores
are dismounted orelse isinteg wont work.
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Expert Comment

by:Vahik
ID: 11683060
gilmoro are u trying to import these files in to ur new installed exchange server?
if so did u make sure it has the same service pack server name and installed on the same drive as the first one?
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Expert Comment

by:Vahik
ID: 11683098
gilmore did isinteg finally work for you?i ll be here for anothe half hour.if need give a call.
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Author Comment

by:Gilmoro
ID: 11683127
No, I did exactly what you said and what the KB article said. I replaced the files, started the Store service and can't mount the mailbox even if I wanted to. So, yeah it is unmounted. I just tried installing SP1 on Exchange. I think I might have been running that before and that is why it is not working. I will let you know tomorrow.

Thanks.
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Expert Comment

by:Vahik
ID: 11683131
ok kido good luck to u tomorrow.
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Author Comment

by:Gilmoro
ID: 11683136
Still not freaking working. ISINTEG still giving the same error. Can't mount the mailbox store. Any further ideas?

Thanks.
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Author Comment

by:Gilmoro
ID: 11683142
Would you happend to know someone who could extract a single mailbox out of the database? I can't afford to spend a fortune on the software. Maybe someone could swing that, I don't know. Unless you have some more ideas...

Thanks.
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Expert Comment

by:Vahik
ID: 11683181
sorry gilmoro i never bought that software(after all u went through if i had it i would be glad to loan it to u).
well my last two cents on this one.take out everything from MDBDATA folder(copy it to somewhere else)and start ur exchange server(mount the stores).it will give u a warning and will mount with a clean database.then just dismount the stores
(nothing else.do not touch any services)and delete everything from mdbdata store and import ur files back in and run isinteg one more time to see if it will run.make sure before u dismount to check this database can be overwritten by a restore is checked.
call back to see if u finally made it.
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Author Comment

by:Gilmoro
ID: 11684441
Nope. I did exactly what you said, and in the exact order. Still getting the same errors from ISINTEG and when I try to mount it in System Manager. After it failed twice doing exactly what you said. I tried varying the process a little at it made no difference.

Thanks. More ideas?
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Author Comment

by:Gilmoro
ID: 11684653
Oh, wait. I am a dumbass. I am too embarased. Let me see if this fixes it.
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Expert Comment

by:Vahik
ID: 11684949
well gilmore did u have any luck with ur problem?
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Author Comment

by:Gilmoro
ID: 11685080
Still testing... having to unintall/reinstall exchange again.
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Expert Comment

by:Scott659
ID: 11685271
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Author Comment

by:Gilmoro
ID: 11685755
Um, right. I think he posted in the wrong topic.

Anyway, I got it to work. Here is what happened:

My first installation of Exchange that I used for about a month was done using "My Organization." When I reinstalled I kept using the default organization of "First Organization." When I uninstalled/reinstalled I just entered my organization and it finally let me restore the mailboxes.

Now I need to merge two mailboxes. How do I do that?
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Accepted Solution

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Vahik earned 500 total points
ID: 11685815
ok u are on.do u have users created in ur AD?when u go to ur ESM do u see a red arrow on the mailboxes?if not run mailbox cleanup agent then u will see.
right click on any mailbox and then associate it(connect) to any user u like on ur AD.
once done connect with ur outlook and then do whatever u like with it.U can alluse
exmerge to take it the data out.
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Author Comment

by:Gilmoro
ID: 11686313
Everything is back up. Thanks for all your help. I also hope this helps others too.

Later.
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Expert Comment

by:Vahik
ID: 11686793
hey kido glad to see u are off the hook.hahaha.good luck and take care.
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