Outlook Express hangs when viewing messages
Posted on 2004-07-31
One of my friends is running OE version OE 6.00.2600.0000 on Windows XP.
When he tries to view messages, either by double clicking to launch a message in its own window, or just hovering the mouse over the preview pane, he gets the hourglass.
This applies to both messages that OE has downloaded from the server and to messages that he has sent. It looks as though the program is communicating with the POP/SMTP servers OK but it just hangs when trying to display a message from his mailbox folders.
He is running AVG and from a search I know that AVG sometimes causes this problem. However the Outlook box in the AVG settings is unchecked.
This may or may not be related, but occasionally a message comes up about msimn.exe with some kind of memory error message.
We have re-installed IE6SP1 to try and resolve it but no joy. Can anyone suggest what we should try next or what could be causing the problem.