viruses: which files can I just delete...and what to do with the others please?

Hello experts!

I have just done a Norton scan for viruses, as I felt I had one, but my AVG was missing them all

Anyway, i got the results below, but don't really understand how to remove them using the advice on the Norton website!


I was just wondering if people could tell me how to get rid of them...what files can i just delete, and what need special treatment?!  I think the sp.dll one can't just be deleted given it's date of creation for example!

Thanks in advance :-)




c:\WINDOWS\sp.dll is infected with Trojan.StartPage  
c:\WINDOWS\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\Counters.jar-247d0f10-66afa489.zip is infected with Trojan.ByteVerify  
c:\WINDOWS\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\WebCounter.jar-23e87f56-3ca1c3f3.zip is infected with Trojan.ByteVerify  
c:\WINDOWS\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\Counters.jar-325af11e-37af30bc.zip is infected with Trojan.ByteVerify  
c:\WINDOWS\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\c.jar-218f2ff8-490b88c1.zip is infected with Trojan.ByteVerify  
mycomputerisrubbishAsked:
Who is Participating?
 
CrazyOneConnect With a Mentor Commented:
Star > Run explorer

Migrage to each of the folders mentioned and the delete the files mentionedd
0
 
CrazyOneCommented:
Oh and boot to safe mode to do this.
0
 
SheharyaarSaahilConnect With a Mentor Commented:
Hello mycomputerisrubbish =)

U can have a look here >> http://java.com/en/download/help/cache_virus.jsp

after following the instructions and cleaning the system, u can Download HijackThis, run it and Post the Log File here:
http://www.wilderssecurity.com/supportfiles/HijackThis1980.exe
0
Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
CrazyOneCommented:
The sp.dll is not a system file
0
 
mycomputerisrubbishAuthor Commented:
sorry...I really don't know too much about computers, so I don't really understand what you're saying :-(

am I just Ok to delete these files then?? sp.dll seems important...it was originally on the computer
0
 
SheharyaarSaahilCommented:
>> sp.dll seems important

no its a browser hijacker.... why are u trusting it :)
u can post here the LOG fril from hijakchtis scan,,,, so that we can check what are the problem going on ur system :)

and abt those java cache,,,,, sun java website has given the instructions on how to get rid of them !!!!
0
 
CrazyOneCommented:
Oh and BTW AVG is not that good. Apologizes to all who use this AV but on tests by independt labs it's overall score is usually far beind Norton and McAfee and NOD32
0
 
CrazyOneCommented:
Like I said sp.dll is not a system file it does not belong on your machine
0
 
mycomputerisrubbishAuthor Commented:
I have deleted the sun ones...Thanks very much for the site!!

>>no its a browser hijacker.... why are u trusting it :)
u can post here the LOG fril from hijakchtis scan,,,, so that we can check what are the problem going on ur system :)


I'm afraid this bit's way over my head!! Do I just delete the file then?!!
(I don't mean to sound bad when I say that, but I really don't understand computers!!)
0
 
SheharyaarSaahilCommented:
lol :D

ok here is the explaination.....

When u download this software Called hijackthis >> http://www.wilderssecurity.com/supportfiles/HijackThis1980.exe
save it to a new folder in C:\  drive
then double click it
click on SCAN button
after that click on SAVE LOG FILE
save the file somewhere
and then a notepad file will open
copy all of the contents and paste here
that's all :)
0
 
mycomputerisrubbishAuthor Commented:
Ok...and btw, sorry I have seemed behind the conversation, but you have answered so quick I'm still typing ;-)

I reread the whole thread, and what's that highjackthis thing please??
0
 
mycomputerisrubbishAuthor Commented:
will it take long to download, as I really should go to bed!!

I might do it tomorrow, and split the points between you two...You have both been a great help!! thanks :-)
0
 
SheharyaarSaahilCommented:
never mind :)
0
 
CrazyOneCommented:
Please do what I said in my first post. You really don't need hijackthis at this point. Your anti virus scan alread identified the files involved. Boot to Safe mode and do Start > Run explorer use exlorer to find those files click on the file hit the Delete button.
0
 
CrazyOneCommented:
Man I also behind the conversation. Since you deleted the Sun ones now just delete sp.dll
0
 
mycomputerisrubbishAuthor Commented:
Ok...Thanks you two...I'm all done now :-)
0
 
SheharyaarSaahilCommented:
^_^
0
 
CrazyOneCommented:
Cool glad we could help :)
0
All Courses

From novice to tech pro — start learning today.