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Norton IS2004 product key issue

Posted on 2004-08-01
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Last Modified: 2013-11-16
I have PAID for NIS2004 and needed to redownload it so I went to the digital river website and did just that. I installed it and then at the end it said activation failed you have exceeded the number of maximum downloads. Then whenever I start it it asks if I want to continue the 15 day trial or enter key or pay for a new one. I have an activation key # but it is asking for a product key. Where do I find my product key in the registry or where in the program? I cannot call symantec since they are not open on the weekend to resolve this issue. Help me please.
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Question by:bfeldman13
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Expert Comment

by:kkrazyykkidd
ID: 11688149
Well for now I would keep the trial. Then call symantec and the people where you bought it from.

Hope this helps,
kkrazyykkidd
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Expert Comment

by:kkrazyykkidd
ID: 11688155
whats the website to digital river? let me see if I can find anything
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Author Comment

by:bfeldman13
ID: 11688192
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Author Comment

by:bfeldman13
ID: 11688198
It was bought from symantec's web site, they use digital river for people to redownload there software from the net
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Author Comment

by:bfeldman13
ID: 11688204
I just don't know where the product key is located, they just give you the activation key
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Expert Comment

by:kkrazyykkidd
ID: 11688283
hmmm... let me see
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Expert Comment

by:kkrazyykkidd
ID: 11688340
NIS 2004 or NIS 2004 pro?
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Author Comment

by:bfeldman13
ID: 11688356
NIS2004
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Expert Comment

by:kkrazyykkidd
ID: 11688401
Ok go here and fill out the info first.

https://www-secure.symantec.com/techsupp/nis/nis_2004_info_register.html

Is it registered?
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Author Comment

by:bfeldman13
ID: 11688474
it lets me register within NIS, but it still asks for a product key. I guess I will have to wait until the morning to contact them
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Accepted Solution

by:
kkrazyykkidd earned 150 total points
ID: 11688496
I guess so. This is one of the reasons I buy the physical CD and box.

Sorry I couldnt help you more,
kkrazyykkidd
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